ComplaintsforWesterville Senior Living
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Complaint Details
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Initial Complaint
07/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In May, 2023 the central air conditioning went out in my apartment at *********** ****** ****** managed by Spectrum Retirement Communities. I contacted management and in June, 2023 they provided one portable window unit and placed it in my bedroom.
Then I contacted management again on July 6, 2023 and they provided a second portable window unit and placed it in my second bedroom.
These two units did not provide heat relief in the living room and kitchen area where I spent most of my waking time. All the while, promising to fix the central air in my apartment. The living room temperature would get as high as 80-85 degrees. This affected my ability to cook in my independent living apartment.
Due to this situation, I gave them a 30 day move out notice dated July 21, 2023. The condition was so unbearable, I temporarily moved out on Friday, July 28, 2023 because as a wheelchair bound individual, the temperature was unacceptable and they did not provide a reasonable resolution to the air conditioning problem.
I have paid at least $4470.00 since I moved in November, 2022.
My repeated requests have fallen short of what was supposed to be provided as a renter.
The company has not offered any rental compensation. I want a billing adjustment going back to May, 2023.
I am willing to provide more documentation as necessary.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.