ComplaintsforDermatology Associates of Columbus

• Initial Complaint

  01/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My daughter (******) was seen in 2021 and a $60 copay was collected in error. They sent a refund check in her name and she is a minor. I contacted them they stated to send the check back and they would issue it to me the adult guarantor. Time went by and the check never came back out. I reached out to them in August of 2O22 and was told that management was alerted and a check would be issued. Check never came, I have since called their billing office, wrote their billing office and sent the Gahanna office emails and no one is contacting me. This credit is very old now and it is as if they are refusing to generate this refund or to speak to me about it. I have tried doing this on my own but I am getting nowhere and this is after months of attempts. Thank you.

  Business response

  02/13/2023

  Good Afternoon,

  Thank you for allowing the opportunity to help this patient and her mother with this refund. Our records indicate that after the mother contacted the leadership team in August, a check was issued on 8/16 in the amount of $60.00. Regretfully this was apparently not received.  Our team will be promptly issuing this refund this week (checks are typically issued later in the week) and the check will then be sent via overnight postage with a tracking number. Expected date of receipt by the patient's mother is within the next 7 days.  This will be mailed to the address listed in the complaint and I will watch to ensure this is received once shipped. 

  If there is anything additional we can do to resolve this complaint, feel free to contact me directly.

  Thank you,

  ****** *****

  Regional Vice President

  *************************

   

  Customer response

  02/15/2023

  I accept, only with conditions—- that the refund be made out to the correct party and not the patient who is a minor and who did not pay this. Also I ask that the office reach out to their billing company and question why they ignored and failed to contact me after I attempted to reach out to them many times.

  Thank you. BBB- I really appreciate your help, without you I got nowhere on this!
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint but will be in touch if the refund is sent to the incorrect payee again.
  Regards,
  
  ******* *******

  Business response

  02/17/2023

  Thank you for the follow up request for additional information.
  
  The refund was sent overnight on 2/16 with fedex tracking number ************. Upon checking status, it appears that this has now been delivered today (2/17).   
  
  Additionally, I have reviewed this complaint with our vendor and will continue to work through mutual internal processes to ensure expedited responses of these concerns in the future.  

  If I can be of further assistance, please let me know.

   Thank you,

  ****** *****

  Regional Vice President
  

  Customer response

  02/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  Refund was correct and has been received.

  Thank you,

  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩