89 Customer Reviews
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Review from Caitlin K
1 star09/25/2024
I had possibly the worst customer service experience I've ever had with this company. With no fault at all to their very friendly underpaid, outsourced CS agents. I had accidentally placed an order online and immediately called CS to cancel. Was told they would cancel the order and call the 3rd company who delivers. The next morning I received a text that my delivery was on it's way so I called back CS and this time was told that I would have to call the 3rd party myself to cancel. Asked if they could transfer my call to them, as I was on the road with two kids and it was difficult to write down a number. They could not transfer my call, I'm sorry, it's 2024 and Big Lots has NO capability to transfer a call or 3 way call? I called 3rd party to cancel, order still arrived and I had to reject it. Received a text that my order was "delivered" and no further communication that my order had been cancelled or returned. Called back CS to confirm my order had been returned that I would no incur any fees and that my refund is being processed. They again told me that I needed to call the store it was purchased from. Store I purchased from? This was an online order. They could not confirm with me what store it was shipped from and again would not/could not transfer my call. Could not confirm anything about my return or refund. My order didn't even specify which store it was shipped from. Thankfully a sales *** at my local store told me to search online and see which store had the item in stock. I'm so confused why to even have a customer service department if they are essentially useless to customers. This was super frustrating for me, I did finally get confirmation that my return was received and my refund will be processed. I have very low expectations that will be processed without an issue and I'm praying that I do not have to pick up the phone and dial that useless customer service number. I'll NEVER purchase from here again and will be advising my friends against it.Review from JERRY Q
1 star09/13/2024
We recently purchased furniture for the 12 months same as cash. We received our 1st statement and I paid accordingly, so that it would be paid off prior to the 12 month promotion. When I received my 2nd statement, there were interest charges added. My husband called the store, they had him call the bank, they had him call corporate...you get the point. All they wanted to do was push the blame. We paid it off and will never buy anything from there again. It was really a joke. No one wanted to deal with the issue. I left one star because that is the lowest that you can leave.
Big Lots Response
09/16/2024
*****, we're sorry to hear that. We want to make it right. Please reach out to our ************* Team at ************ to report your concerns or click the link below.
******************************************************Review from Kathy B
1 star09/10/2024
Purchased a gazebo on 7-5-2024 from the ********** TPK location in ********, **. The store personnel were excellent. My complaint is with the corporate customer service **** as listed. The initial call was to request a refund which was subsequently approved by the regional manager. I was told the refund would be issued back to the card used within 2 to 5 business days. This did not occur. **** confirmed no refund was initiated by Big Lots. The first ticket number was closed as completed and received an email stating the same even though, it was never resolved. Placed another call to BL advising it was not resolved. A 2nd ticket was issued for the refund and still is not resolved.Calls to the corporate ************* were made on 8-12, 8-22, 8-29, 8-30 and 9-10-24. Requested a call back from a supervisor on 8-30-24 and never received one. A refund still has not been received.Big Lots Response
09/12/2024
*****, we're sorry to hear that. We want to make it right. Please reach out to our ************* Team at ************ to report your concerns or click the link below.
******************************************************Review from V T
1 star09/05/2024
Should be zero stars but cant leave that of course. We know youre failing as a business and that is probably why you hire what you can get. We wanted to purchase a chair, we were told it was not on the floor and could not buy that chair. They told us there was the same chair 23 miles away ant another store and to call them. We talked to the personnel there and the skew number matched up with what we were told at our local store They held it and we picked up the next day. I was out of town and did not put the chair together till the following day. As I put it together my wife showed me the picture and it was not the same chair, as the wools decor was different. Mind you it was listed as the same chair but it was different. The one we requested, took pictures of and wanted had cross style wood on the arm area and back, this chair we got was like a baby crib with wood straight lined up and down on back and arms. We called trying to figure out what had happened and got some nice response from two employees who told us absolutely take it back to our local store and get refund and see if we could get correct chair. We called and my wife talked with a female employee in the furniture department, she got extremely defensive and said we had to return the chair back to where we got it even though we had already been told to take it back locally to our store. She basically told my wife she was rude and hung up on her, then my wife called back and another *** said if you werent so rude we would help you and hung up again. Now all my wife wanted was answers, why was there the same skew for two different looking chairs? When could we get the chair we were wanting in the first place and why couldnt she return it to our local store vs having to drive23 miles back to return. They are the same store.. she was treated like she was the problem when some entitled little sh-t head wanted to cop an attitude and tell us how it was going to be. Shut down your stores!!Big Lots Response
09/10/2024
V ******, we're sorry to hear that. We want to make it right. Please reach out to our ************* Team at ************ to report your concerns or click the link below.
******************************************************Review from Justina C
1 star08/26/2024
Purchased a nashville couch and same day shipping online from Big Lots on Friday 8.23.24 around 8:30 am est. I paid for same day shipping and ****** the delivery vendor has yet to receive my order from Big Lots. ****** their delivery vendor has been very helpful but has stated they can not do anything until they get the order for delivery. The couch I ordered is sitting at the ******** store it is being fulfilled from but can not offer any help as I purchased the item online and paid for same day shipping. Ive been very patient. *** opened tickets and every time Im being told my issue has been escalated but Im still waiting. Its now 8.26.24 and still no delivery; couch still sits in the fulfillment store; and every person I have spoken to at big lots or their chat; same answer my issue has been escalated or they close my ticket!! All I want is my couch to be delivered!!Big Lots Response
08/29/2024
*******, we're sorry to hear that. We want to make it right. Please reach out to our ************* Team at ************ to report your concerns or click the link below.
******************************************************Review from Cheyenne K
1 star07/17/2024
June 21st 2024 I ordered Pembrey Pewter Oversize Swivel chair and Westin Lake Pewter Sofa paid $100 for same day delivery. I was contacted at 1pm the delivery team was late, I replied I'd be home until 7pm. ****************** delivered my couch alone around 5pm and left. ************************* was to deliver my chair but **** nor the team contact could get ahold of him. He delivered the chair at 8pm on the curb sticking out into the parking lot not anywhere near my house/door. The team contact offered and initiated a delivery fee refund. It's now July 17th 2024, I have contacted the customer care team on multiple occasions, first was told the refund would take 3-5 days then ***** days, it's been 26 days. When requested to speak with a supervisor I was told 1-2 business days its been 4 business days. Still no refund, no update and no supervisor reach out. HIGHLY disappointed and outraged.Big Lots Response
07/26/2024
Hi ********, we're sorry to hear that. We want to make it right. Please reach out to our ************* Team at ************ to report your concerns or click the link below.Review from eriana b
1 star05/19/2024
I purchased a sofa and $50 worth of dishes from big lots in lewisville and they gave me there delivery service but when the delivery service arrived the came with 2 people who couldn’t get the sofa up the stair or didn’t have the equipment to pull in over so i had to return the the sofa the delivery guy told me he would not take my couch back to the store unless i paid him $200 .. he was so rude .. when my couch arrived back to the store i was not given a full refund for the dishes and sofa that i returned and no longer have in my possession and the lady was so rude … complaining and everything then complaining no help at all !!!! then the excuse for paying the delivery was thats a ****** he gas been with us for years …. so he wasn’t even with big lots they had a random guy off the streets delivering my furniture and i had to pay for something i didn’t receiveBig Lots Response
05/28/2024
Eriana, we're sorry to hear that. We want to make it right. Please reach out to our Customer Care Team at 866-244-5687 to report your concerns or click the link below.
https://www.biglots.com/help/contact-usReview from Bernie S
5 stars05/04/2024
Yes, I went to the Palatka big lots store this morning to purchase some outdoor furniture. They had the chairs but no table so the lady in the store checked the next door which is 53 miles away showed three of them told me to go online and place my order at the store And they have it ready so I can drive up there to go get it so I placed the order online $1700 worth of furniture. Got an email back saying processing order in stock at the store. The lady went online showed 3+ chairs drove all the way up there There they released the chairs to the order but not the table by the time I got there they said they couldn’t find the tables even though it shows three on hand so they process the order for the chairs. **** got the chairs and I don’t wanna drive all the way up here to the Jacksonville store to the Jacksonville store they only had the table not the chairs so I drove over 120 miles today wasted two hours of my time and fuel my truck and all big lots wanted to do was give me 30% off my purchase and then drive to Gainesville to go get the furniture which would’ve been another 2 Hour Dr. I’m very upset and not pleased with Big the way they treat customers they don’t want to do anything to help you out. Didn’t offer to drop shift to my house or nothing.Big Lots Response
05/28/2024
Bernie, we're sorry to hear that. We want to make it right. Please reach out to our Customer Care Team at 866-244-5687 to report your concerns or click the link below.
https://www.biglots.com/help/contact-usReview from KELLEY B
1 star04/26/2024
I made a payment plan with them and they automatically deduct $40 a month out of my checking account this has been going on for a while All this time they have been charging me interest which is $40 a month and a past due of $40 as well so now my balance is higher and they're saying my past due balance is over $265 and that is due to the late charges which I made a payment plan so now they're saying that I have to pay the late charges and they're going to continue to charge me late charges which I made a payment plan with them and they're saying no which is ridiculous because we set up a payment plan of $40 a month and this is very unfair so my balance is so much higher than what it's way over my credit limit and this is very unjust this is crazy please help please helpBig Lots Response
05/28/2024
Kelley, we're sorry to hear that. We want to make it right. Please reach out to our Customer Care Team at 866-244-5687 to report your concerns or click the link below.
https://www.biglots.com/help/contact-usReview from Bonnie P
1 star04/21/2024
Big Lots advertised a sale on products from a specific department. This ad did not include a list in the “ small print details “ about any specific items from the advertised sale department as being excluded . I selected several products from the department that the sale ad was advertised for . These products were both labeled for & only displayed in this department that was included in the sale ad . When I went to make my purchase at the checkout . The discount listed in the advertised sale was declined. They stated the items were not included even though the products were clearly labeled & only available in the department advertised in the sale ad & there were no exclusions from this department documented in the said ad . I called the Customer Service Support Department . The Customer Service Agents were extremely rude & unprofessional. Their service was Horrendous. They declined any assistance to resolve this matter with a reasonable resolution. This was a classic case of False / misleading advertising & absolute horrendous customer service.Big Lots Response
05/28/2024
Bonnie, we're sorry to hear that. We want to make it right. Please reach out to our Customer Care Team at 866-244-5687 to report your concerns or click the link below.
https://www.biglots.com/help/contact-us
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