57 Customer Reviews
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Review from Cody C
1 star10/22/2024
This company is awful, they never answer the phone-they didnt pay out as they were supposed to either. Dont use them.
National Auto Care Corporation Response
10/23/2024
Thank you - We will contact the customer directly to address his concerns.Review from LeAnn V
1 star10/13/2024
National Auto Care is the worst warranty company we have ever dealt with. Purchased an extended warranty for my husbands truck on Sept 29, 2023, and paid $3,389 through a dealership. Took the truck to the shop over a month ago as the check engine light came on. NAC has sent out an inspector and 2 rebuilt engines (that have been complete S—- instead of just authorizing the shop to install the new remanufactured that they had at their shop. So we are now waiting for a 3rd engine to be shipped. The shop has called NAC Repair Dept multiple times. My husband and I have both called NAC multiple times and no one seems to be able to do anything. After I have spoken with NAC several times and started questioning what they were doing they next time I called in I was told they couldn’t speak with me because I was not on the contract. So frustrating. We buy the extended warranties in our vehicles because we drive them till they fall apart. We just want our vehicle fixed asap.Review from Rebecca A
1 star09/09/2024
I've purchased my van 6/23 and paid it off 8/24 I paid 3800 for service warranty at time of purchase. I cancelled my warranty and Gap in 8/24 . I called to confirm amount of refund which I was told by ***** that I would get back 75% gap and ***** % service contract , I was sent a check of 22% service and the 75% gap . I called 3 times to ask about the pervent discrepancies from what I was verbally told and what was given , I was rudely told by ******* that I had to go through the dealer again even though it's the service company that sets the percentage and sends the check . I've asked for a supervisor but haven't heard anything yet. I just would like to get my full fair refund of what I paid on the service contract.National Auto Care Corporation Response
09/10/2024
Thank you for forwarding ******************** comments to us, We will contact **************** directly to address her concerns..Review from James M
1 star08/28/2024
Im just now dealing with this gap insurance company! My insurance company covered the total loss payment to the lender for ********* in less than three weeks very helpful and professional (geico) the remaining balance at lender is $948 and they have put me on the slow paperwork train going absolutely nowhere!!!! Every time I call they check the email and they say Im missing documents I know have been sent then they cant open or mess with the emails until their adjuster open them very unprofessional very slow Im having to eat the cost of motels and eating out this has already cost me more than $948 !!!!!! I do not recommend this company at allNational Auto Care Corporation Response
09/04/2024
Thank you for forwarding the customers comments to us. We will contact the customer directly to address their concerns.Review from Maribel H
1 star07/19/2024
This is the absolute worst company I have ever dealt with. We had an RV bath on fire, had GAP coverage with this company. Filed a claim 3/2024, till this day only received initial email from claims adjuster and have not heard from her since. Within days we provided all requested documents only to be told in May that we were missing some bank info. Immediately emailed them the requested info on 5/9 and it is now late July and I have called almost daily for the past week and still no response. When I call the general line I am told that they are emailing the adjuster to provide and update and still NOTHING. This business is a joke, why pay for GAP insurance if the company is just going to take months to process your claim. My own insurance took less than one month to process my claim. If you can avoid this company please do!!!National Auto Care Corporation Response
07/24/2024
Thank you for forwarding this comment to us. We will contact **************** directly to address her concerns.Review from Josh M
5 stars07/12/2024
National Auto Care has been a breeze to work with when it came to my wife's vehicle. We found out that the transmission had gone through catastrophic failure and needed to be replaced and have the new one reprogrammed for a pretty hefty sum. I called NAC and asked for a referral to a preferred repair shop and they paid to have the vehicle towed there. There has been zero issues from the diagnostic phase through the estimate and having the repair authorized. Thanks to NAC I'll be paying my deductible instead of an $8k bill. The owner of the repair shop the car is at even commented on how easy NAC's claim department was to work with.National Auto Care Corporation Response
07/24/2024
Thank you for forwarding ******************** comments to us.Review from Tracey W
1 star07/11/2024
Very upset with this company!! They take your money but dont want to pay for any service needed on my car! I had to fix my AC upfront because of the heat! Wasnt about to wait for them to approve...it wouldve taken too long! Now they dont want reimburse me!! I paid over 2000 for this stupid extended warranty...never again!! this place sucks!!!!!!!! I want to give them a 0 but cant!!National Auto Care Corporation Response
07/24/2024
Thanks for forwarding ******************** comments to us. We will contact ***************** directly to address her concerns.Review from Patrick m
1 star06/19/2024
The most horrible customer service i have ever had in my life. They did not hold up to their end of the gap insurance we paid for and still left us owing money. I would never recommend this company for anything, big waste of moneyNational Auto Care Corporation Response
06/24/2024
Thank you for forwarding Mr. Maiorka's comments to us. We will contact Mr. Maiorka directly to address his concerns.Review from Jordan J
1 star06/11/2024
I can’t express my disappointment in this company enough. My 2020 ***** that I have an extended warranty on through this “company” has been sitting at the Chevrolet dealer for over a month because the dealership couldn’t get approval on what needed to be done. When I contacted National Auto Care they told me that they had not gotten the information that they needed to approve it. I work at the sister company of this dealership and I know for a fact that they had been given the proof, when I called them out on it, they ignored my email and I never heard back from them. Now a month later my ***** is ready to pick up and instead of my $250 deductible, I have to pay $1,033.73 because of things that they won’t cover. When the engine comes apart internally, wouldn’t you think everything involved would be included? Nope. I could understand if it was due to a lack on maintenance or something I did, but it wasn’t. I paid over $2,000 for this warranty with the understanding that if anything happened i would pay my $250 deductible and I would be on my way. I will never buy this extended warranty again and I will warn anyone that I can to do the same. If I could give 0 stars, I would.National Auto Care Corporation Response
06/24/2024
Thank you for forwarding Mr. Johnson's comments to us. We will contact Mr. Johnson directly to address his concerns.Review from Alan G
1 star05/15/2024
Our RV purchased in 2022 with a National warranty (over 15K dollars) had ia failure of a carburetor on the generator. First claim ....denied! Due to the diaphragm coming apart in the pump. The filter on the Onan gensets is before the pump. It was denied because it was plugged up with diaphragm material. I tried explaining that was not a normal service item like oil, oil filter, air filter ect. Still denied, oh yeah no one in Colorado would service it because according to them National does not pay them for work done, nor parts they put in. Had to get back to Texas to get someone to look at it and was informed they don,t like messing with warranties due to non payment. If you purchase one of these warranties it worth less than toilet paper. The toilet paper will be useful at least. Picked one star cause you have to pick one can't leave none.National Auto Care Corporation Response
05/28/2024
To whom it may concern: I cannot locate a contract for this review with the information provided.
Customer Review Rating
1.35/5stars
Average of 57 Customer Reviews
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