ComplaintsforHanly Property Pros LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This started January 12, 2023. We ended up changing the contract over and over. The last was April 20 2023. Very little work was ever done. The house is a disaster and unlivable. It was an ongoing nightmare. Yet it seemed there were lots of vacations and many excuses. I have emails of prove. We had a notice of no permit filed. That took months with many excuses. We had no problem getting permits and were told something different they Hanly said. We paid 46,335.56 to Brian H**** in good faith. The work was never done. I sent Brian many e-mails trying to salve this. Asking for 30,000. back. Asking for invoices. He has made it clear he doesn’t want to return our money. We are both retired and need to be able to finish this house. This was a loan we took out to remodel. We desperately need our money returned and now we are broke. Please help us. I told Brian I would file with you he didn’t care. I do believe they did about 12,000 worth of work. We feel 30,000 back is fair. Brian asked for another 10,000. And we stupidly gave it to him. Then we heard one excuse after another about getting a plumber. There is no water. We paid another company for the HVAC and most of the electric. Hanly was suppose to finish the rest of the work. Some drywall and a beam is put up in the kitchen. A back deck torn off. That is all they did. We still need all the plumbing done, kitchen, bathroom, bedroom and living room finished. Outside stairs and much more. This was all in the contract. None of this was done. Please help us. I would have filed a few months ago but we both had Covid and were extremely ill. If needed I do have pictures and e-mails as proof.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.