Business ProfileforDASCO HME, LLC

My names is **** ******* and I am a 60 year old male who was diagnosed with sleep apnea at *** **** ***** **********. I am also an employee at *** **** ***** ********** working there for over thirty years.

My Doctor suggested DASCO Home Medical Equipment *** * **** ****** *********** **** *****, for my CPAP machine and supplies. My Doctor placed an order for supplies for me to use when needed from Dasco. The supplies were delivered to my address and I was suppose to use them when needed. My insurance paid 545.00 and my out of pocket expense which I paid was was 345.73.

When I opened my box all the supplies were wrong. I went to Dasco in person to show them that none of the supplies worked for my machine and none of the supplies had been opened. The employee saw the problem and said they would correct it. Dasco sent me the correct supplies but charged me 291.29 .

DASCO sent me this bill which I did not agree to pay for at the time of my visit with them. I thought they were going to provide me with good customer service and correct the problem for shipping me the wrong supplies which my insurance and I had paid for.

I tried to resolve this problem by calling them to discuss the invoice and I was left on hold for a long period of time. I was hung up on also before they tried to resolve my problem. Dasco told me that because 30 days had passed they could not help me. I told DASCO that the supplies they sent me were wrong in the beginning regardless of the 30 days and it had not been a year since my order was placed.

A billing a manager named ***** offered 35% off of 291.29. I told ***** I wanted to resolve this problem at the time of my call and offered her 89.00 to resolve the problem.

DASCO denied my offer to pay for their mistake, and probably will report it to a collection company and credit bureau.

I am so sorry I tried to do business with this company, and it makes me feel totally disappointed

Thanks **** *******