1 Customer Reviews
Review from Ashley T
1 star05/03/2024
The website advertises free estimates however when the technician comes out and you do not elect to have a service done, they want charge you $95. This fee is never disclosed online or in the email communications. I also have video of what appears to be the technician planting a bug on my porch upon his arrival which he was very eager to point out to me when I answered the door.
Environmental Pest Management Response
05/07/2024
Based on your feedback, we have implemented several updates to improve transparency and clarity on our website. We have updated our terminology from "Free Estimate" to "Hassle-Free Quote" to more accurately reflect our services. We have also made our inspection fees prominent during both the initial estimate request and the final submission process. We value your comments regarding our technician and have addressed your concerns with him directly, including a review of the video to better understand his actions. Your feedback is crucial in helping us enhance our customer service. At EPM, we strive for excellence in all we do and welcome the chance to show you what distinguishes us from others in the industry. Please do not hesitate to contact us for any future pest control needs or if there is anything else we can assist you with.
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