ComplaintsforNorth Shore Gastroenterology, Inc.
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Complaint Details
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Initial Complaint
03/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Had a colonoscopy done last March, north shore never coded procedure correctly to my insurance *****. Procedure for 100 percent covered. ***** tried contacting billing office several times to have them resubmit. Nobody followed thru. Now they have placed this in collection on my credit report!!! Someone in this office needs to do three freaking Job and call ***** and submit correctly as a preventive screening!! I want this removed from my credit report asap and balance show as 0 like it should be. Do your job already!Business response
03/25/2022
Mike gave verbal response to BBB employee (ka):
There was an outstanding balance of $494.93. Firstly, we have written off the amount that was outstanding. Secondly, we went ahead and contacted the collection agency and told them to write it off and it is no longer an outstanding debt. Then we took it a little further and contacted the collection agency and said to please remove this from his credit bureau and write him a letter and send it to him. Julie A******* is supposed to call him and email him a letter saying the debt has been removed and the collection agencies and credit bureau will be updated. This was done on March 23, 2022.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.