ComplaintsforKhoury Plastic Surgery
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Complaint Details
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Initial Complaint
01/07/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Transaction date - Nov. 17, 2001 - Paid $2925.00 from my Visa Card. Was going to receive plastic surgery on 12/20/2021. Had to cancel the surgery and cancelled on 11/23/2001. I gave 26 days notice to cancel the surgery. I tried to reschedule but Monika (secretary) said I was going to be penalized $800.00 for canceling the surgery. That is not right. Even if I had the rescheduled surgery, they were penalizing me for 800.00. I just want my 800.00 back. ***** *****Business response
01/19/2022
Patient called 11-23-2021 to cancel her surgery. She requested a refund. I explained per the quote (you have copy), there is a fee for refunds. She asked if she could reschedule without incurring the fee. I told her yes. She advised she would call back to reschedule surgery.
11-29-2021 Patient called requesting refund minus the 30% as she was not interested in rescheduling.
11-30-2021 Patient was refunded her down payment minus the fee
Patient was never told she could not reschedule. We offered to forgo the fee if she rescheduled, she refused.
I spoke with Dr. K***** this Morning. We will be contacting the patient and offer a refund of her 800.00.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.