Customer ReviewsforH Jack's Plumbing & Heating Co

Our furnace stopped working and we called HJack who were available on a Sunday. They quoted us one price and charged us another- and they didn't even fix the furnace! Then they quoted us a ridiculous price for new furnace! I pray that people do their homework- we got a new furnace from another company for less than half the price they quoted!

Ms. ******, We value and appreciate all feedback from our customers, even when it is not always positive. It is during these instances that we have been able to demonstrate our true commitment to customer service. We have attempted to contact you in regards to your recent service call, but have been unsuccessful up to this point. At your convenience, we would still like to speak with you to resolve your concerns to your 100% satisfaction. In your time of need, we dispatched a service technician to your residence on a Sunday Emergency. Once on-site, our technician determined that there was an issue with the main control board. Being that it was during the most recent polar vortex with the extreme cold, our technician was able to work diligently and provided temporary heat, which was quoted, so that we would not leave your home without heat. This allowed you additional time to make an informed decision on your next steps. Our technician provided you (2) two options: one to replace the faulty control board as a short-term solution, and the latter to completely replace the furnace as a long-term solution. Our technician’s assessment had found that the ductwork was not properly sized for the furnace required for your home, which is more extensive than our typical installation. Along with using Professional Grade Bryant Equipment, Expert Installation, Permits and Extended Warranty contributed to the increase in price for the proper installation of the new heating system. We are glad that your heating problems have been resolved, and we hope that it was done in a safe and professional workmanlike manner. For over 45 years and two generations now, our family-owned and operated company has been providing the level of safe and professional service and workmanship that is truly unique in the skilled trades. This along with consistently giving back to those most in need in the communities we serve. Give us a try and you won’t be disappointed. Thank you for your consideration.

I had new countertops and a kitchen sink installed and was in need of a plumber. The job included converting the 2 drain sink into a 1 drain sink, reattaching the kitchen and osmosis faucet and reconnecting the dishwasher. The pre-existing kitchen osmosis faucets were onsite and ready to be reattached. I was told by Brian with HJack's that the hardware had not been left behind by the countertop installers and would have to be ordered. His proposal notes included, "Open wall to expose drain under the sink" and "Countertop hole needed to be a little bigger for the kitchen faucet." I was given a proposal of $2025. I did NOT accept this proposal-both faucets and dishwasher were working fine before disconnecting to install the new countertops and new sink. HJack's plumbers, ( Brian & Cody), left the job-site without doing the proposed work. I called the countertop company who installed the new countertops and sink, (**** ***** ********), to send out one of their plumbers to access needing to increase the hole needed for the faucet and also, to confirm that the hardware had not been left behind to reattach the faucets and the dishwasher. The plumber from **** ***** confirmed ALL parts were onsite, hole did not need to be enlarged and no holes in the wall needed to be made. The **** ***** ******* reattached faucets and dishwasher in 35-45min. No ordering of additional parts, and no holes made in the walls!! Initially, FRUSTRATED-OUTDONE AND UPSET, about "potential" extra plumbing proposed cost from HJack's plumbing, I had accused **** ***** ******** of not leaving the hardware/parts for the faucets to be reattached along with NOT making the faucet hole large enough. I sincerely, apologized to **** ***** ********* I expected to pay something for plumbing services, by Brian and Cody, to HJack's Plumbing for reattaching the faucets and dishwasher. I DID NOT EXPECT AN "ATTEMPT" TO BE TAKEN ADVANTAGE OF BY HJACK'S PLUMBING !!!

Ms. ******, We value and appreciate all feedback from our customers, in particular, as a valued repeat customer, even when it is not always positive. It is during these instances that we are able to demonstrate our true commitment to customer service. We had provided (2) options during our free estimate that we as a company felt would be able to guarantee and stand behind our service and workmanship. Per our phone conversation and gesture of goodwill, we hope that it has satisfied any and all of your questions and concerns. For over 47 years and two generations now, our family-owned and operated company has been providing the level of safe and professional service and workmanship that is truly unique in the skilled trades. This along with consistently giving back to those most in need in the communities we serve is part of our mission. Give us a try, you won't be disappointed.

They came to look at my garbage disposal to see if it was fixable or needed replaced. Two guys came opened the cabinet door told me 800 dollars to replace it. Called another plumber who came pushed the reset button on the bottom turned the crank on the bottom fixed it within 15 minutes for just a service call.

*** *** ****** Our records show that we provided you with a “Free Estimate” to replace your garbage disposal earlier this year in May. Due to the age and condition of your garbage disposal, our plumber felt this would be your best long-term solution to the issues you were experiencing. The estimate provided was for significantly less money than the amount quoted in your review. We will be contacting you directly to resolve your concerns to your satisfaction. Thank you for your consideration.

H Jacks Plumbing and Heating was called to repair my daughter’s a/c after her basement flooded. Upon entering the home, the technician called their sister cleaning company to come to the home without our authorization. We had to call to cancel before the company came to the house. The technician then looked at the furnace, stated the circuit board needed replaced and would order it. In the meantime I asked him to clean the furnace. He charged $220 to clean it, average cost is $100 to $150, then proceeded to pull out separate parts saying those parts would cost additional money to clean. I declined. 2 days later he calls and states the circuit board was out of stock, that it would have to be ordered from Columbus and I needed to pay 1/2 up front. The following day he comes to the house with the incorrect sized circuit board. When I asked why after 4 days the a/c still wasn’t fixed he became condescending, disrespectful and combative. I then called the office to complain and both Managers wee also disrespectful and condescending. The following afternoon, 5 days after the initial call, a new technician came out with the correct circuit board and I was charged $863.00 for a part with labor that has average cost of $650.00. I was overcharged for the furnace cleaning as well as the circuit board and the technician tried to order additional services not requested. Their Customer Service is horrendous and I would not recommend this company.

*** ********, We value and appreciate all feedback from our customers, even when it is not always positive. It is during these instances that we are able to demonstrate our true commitment to customer service. We have reached out to you in regards to your service call, but have not been able to reach you. Please contact us at (440) 943-0681 or ***************** so that we may resolve these concerns to your satisfaction. For over 45 years and two generations now, our family-owned and operated company has been providing the level of safe and professional service and workmanship that is truly unique in the skilled trades. This along with consistently giving back to those most in need in the communities we serve is part of our mission. Give us a try, you won't be disappointed. Thank you for your consideration

Ms. ********, Thank you for taking the time to bring this matter to our attention. Per our conversation and gesture of goodwill, we are glad that we were able to get this matter resolved amicably and to your satisfaction. Thank you for your consideration.

I had two leaks in the basement. so I turn off the water supply and I call H Jack plumbing & Heating Co. when the two plumbers arrive I walked them to the basement I turn the water valve back on and pointed out both of the leak. The plumber ask for payment upfront which was their policy I was told . My balance was $989 which I did pay before they start the job. When the plumber called out we have problem I rush to his side. To my surprised there was a waterfall coming from the ceiling in my kitchen!!! And both leaks downstairs still weren’t fixed!! I immediately called the office and spoke to Patrick he sent out another plumber. At this point I had three plumber in the house. The new plumber fix one leak downstairs and didn’t touch the second one. When I asked him why isn’t the other leaks fixed and why do I have water pouring out from my kitchen ceiling ? The plumber response was. You have old plumbing. You fix one leak you’re going to get another leak it’s like chasing your tail. He informed me they can Do the Re-piping for the entire house Which will cost $7000, but to fix the kitchen it will be an additional $600 I declined to pay anymore money and all three plumbers left the home. I called back to the office and complain spoke to Patrick again and he promised to send two more plumber out to fix the problem for no additional cost. Two more plumbers did come back out I walked them in the home I showed them the water fall in the kitchen and the second leak in the basement that wasn’t fixed. Again they said it will cost me $600 I declined to pay and they left. I called the office again a third time and spoke to Patrick and he promised he will send out two more plumbers and it will cost me nothing I told him to please email me that in writing which he did ….but the plumbers have not arrived to my home as of yet the situation has not been resolved there is no running water in the household!!!!! They took my money $989.00 I am devastated!!!!

Ms, ********  We value and appreciate all feedback from our customers, even when it is not always positive. It is during these instances that we are able to demonstrate our true commitment to customer service. Per our conversation and the completed plumbing work, we were glad to be able to resolve your concerns to your satisfaction. For over 40 years and two generations now, our family-owned and operated company has been providing the level of safe and professional service and workmanship that is truly unique in the skilled trades. This along with consistently giving back to those most in need in the communities we serve. Give us a try and you won’t be disappointed. Thank you for your consideration.