ComplaintsforFour Seasons

• Initial Complaint

  08/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Four Seasons to install a new heating and air system, and it was installed on 4/25/22. Within 6 weeks of the install, I noticed water coming out from the bottom of the furnace, and also had concerns of the condensate line stopping up because of the way it was installed. I first called on or about 6/23/22, and left a message. I didn't hear anything back, so I called again on 6/27/22. On 6/28/22, Jessica from the office called and asked me to send pictures of the leak and the condensate line, and I did. I called on 6/29/22 and left a message wanting to know when someone would be out. I text Jessica on 6/30/22 and asked when someone would be out, if not then I would have to hire someone to fix the leak. Jessica stated she would let them know, and was waiting on a schedule time. I heard nothing back, so I called ****** to come out and look at my system. The first tech came on 7/5/22 and could not find the leak, but reran the condensate line in the front of my water heater to the laundry tub and gave me a bill for $386.95. The leak continued, so ****** sent me a survey, and I let them know that my problem was not resolved, and that the condensate line was ran in front of my water heater and that was not good because I would have to remove it in order to do anything with the water heater. A person from ****** called me, I believe her name was Brandy, and she said she would send a senior tech back out. That tech came out on 7/14/22, and found the leak and ran the condensate line the way it was before this all started, around the wall and behind my water heater. The tech stated that no one had put teflon on the threads of the condensate line coming out of the furnace and the water was running down the inside to the electrical components. On July 20, 22, I sent a certified letter to Dennis/Four Seasons, and included the bill from ****** and ask that he send my money within the next 2 weeks. I have received that letter back, with "refused 7/25".

  Business response

  08/10/2022

  To whom this concerns, drain on furnace was ran same as previous drain with only difference being that it was in front of water heater not behind. Manufacture says to hand tighten drain only at furnace - called to schedule to look at and customer said it had already been taken care of by ******. If it was me I would be asking ****** how they justified charging 400.00 for 1/2 hrs work. Four Seasons will refund 60.00 our normal hourly rate. Four Seasons did not refuse delivery of certified letter on 7-25 because there was nobody in office at 3715 Todds Run Rd on that date- Sorry for any inconvenience - Sincerely, Dennis C******

   

  Customer response

  08/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  *** *******
  

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