ComplaintsforGerome's Kitchens & Baths
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Complaint Details
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Initial Complaint
07/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Flooring separating and cracked backsplash I would like fixedBusiness response
07/26/2023
7/26/23
Responding to complaint,i was at patricia house to revisit a estimate for bath remodel ,she showed me the floor and tile pc .the floor is to have room for movement it needs to be pushed under baseboard again to not see gap.when we installed kitchen over a yr ago she pointed out the tile and agreed to live with it.our warranty is one yr.i would be happy to fix these two items i ask that she cover our time .our installer AL who installed her floor originally father has recently passed he was tied up with sevices and then went on vacation.why she did not call me first i don't know, maybe because for the second time of me going there to estimate doing her bath she has chosen not to . I told her if we were working there i would take care of the items ,she has passed on the work which is fine, but in the meantime AL was busy with services and vacation. She could have just called me.I EXPRESSED TRYING TO FIX ONE TILE IN THE MIDDLE OF OTHER TILE IS TRICKY .I don't want to do more damage than good .But if she insists on it getting fixed i will need to charge accordingly. The cost of doing business keeps going up, labor, materials, gas, ect. Hope this explanation helps.
Thanks,
**** ********
Gerome's
Customer response
07/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.