ComplaintsforGreat Lakes Glass Inc.
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Complaint Details
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Initial Complaint
01/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I contacted this company and made an appointment for them to visit my home to give me an estimate to replace my kitchen window. The window was broken. The window is located inside my home which is connected inside of my sun porch. They measured the window and gave me an estimate to replace the window of $300.00 I gave them $90.00 the price they were asking for the deposit. This was the first week of December 2023. When the window was ready to be installed they came to take the old window out and put the new window in, however I was told that the window was unserviceable because they can’t get the old window out. The guy left my home cold and told me that the owner will contact me with a resolution. I never heard from the company again and my home is freezing with temperatures below 20 degree.Business response
01/29/2024
Response taken over the phone by BBB Staff
We tried calling the consumer twice last week about her window and she has not returned our call.
Business response
01/30/2024
The customer has been called three times now since we last left, her voicemail states that she is on vacation, and we left messages when we called. The phone calls were made to schedule the rest of the work required to finish the job, as of today we have still not received a response. The work can be completed once we get an approved day from the customer, there is obviously something else going on here or we would have received a return phone call by now. The previous calls were both made last week in consecutive days.Great Lakes Glass, Inc.***** **** ****** *********** ** ***** ***** ******** ****** ***** ******** ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.