ComplaintsforPeak Perfection & Restoration L.L.C.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We hired ***** ****** of Peak Perfection, to lay flooring for us. Not only did he do shoddy work, he did not even correctly finish the job he was hired and paid for, and has since blocked me on the only method of contact he provided me with for him. We paid him MORE than the amount on his original estimate, because he insisted he was the best at transition work and could lay transition pieces for us that we provided. He did not, and tricked us into thinking he had. He also told us that unless we paid him cash, he would have to add a lot more in taxes. As young first time home owners, we fell for this. We have since learned this is illegal, and all taxes should be figured into the estimate. He would not even provide me a receipt for the large sum of cash I gave him of $3100 on January 18,2022. We are now faced with our money being gone and no way to contact him to get our money back or get this shoddy work fixed and the job completed as promised. He said he laid the transition pieces, but simply hid them under heavy boxes he told us not to move for several days so "glue could dry". Once we moved the boxes, it was evident he Lied and hadn't installed them properly at all. He is a con man and a liar and this company ripped us off and is also most likely avoiding paying taxes by collecting large cash sums for jobs. They also left our house and floors a complete MESS of saw dust, dirty scuffed floors and mud everywhere we spent hours trying to clean. Our floors are still scuffed in places. We are very disappointed with this experience to say the least.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.