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Complaint Details
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Initial Complaint
08/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I would like the $40 application fee back. The website said it was free. I was charged and was still denied renting from them. When I called I was treated in such a rude manor that it was almost impossible to bite my tongue.Business response
08/12/2023
Good Afternoon
My name is *******, I am the Property Manager for Equity Management. Unfortunately ******** was denied due to her low credit score, and delinquencies. I have attacher her report that we run with the application. Everyone is charged $40 for an application to cover the credit report. Running a credit report is very expensive and that $40 is to cover the cost of that and running an applicant. I was in the office the day she spoke to my boss *****. He was very loud and angry with the decision we made. He was trying to explain the reasoning for the denied applications and she was not listening. He did not raise his voice or get mean with her. We both tried to explain to her why she was denied and she would not listen. She wanted to shout over us due to her being mad. I am so sorry she is upset, however I am running a business and we have guidelines. She was treat no different than any other applicant.
If you have any questions please feel free to reach out to me.
***********************************
Equity Management
************
Initial Complaint
04/18/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We are currently looking for a house to rent and we seen a home through this company online that seemed legit and so after talking to them they said we had to pay a $40 application fee and give personal information, we did that and then they sent an email wanting me to agree to authorize them to go into our bank with our personal log in and password information, I refused, after that she would not respond to me, then I came to the BBB and realized they are not accredited with you, I reported them to my bank who has cancelled my card so they cant take money further, they have not responded to my attempts to reach them and they have my social security number from me filling out the application. We want refunded that $40 dollars as well.Business response
04/21/2023
Our applications fees are $40.00, and that is for everyone that applies. When someone likes a property of ours they go to our website and fill out an application. Unfortunately in todays world I have to have a completed application for safety reasons. This is an expensive process to screen applicants, and that is why our application fees are $40.00. I was willing to show them any house they like, however she became very demanding and angry. I was unable to show them properties that day they filled out the application for, but was able to take them the next day. She was very angry with me, and wouldn't listen to anything I had to say. This is very unfortunate that they feel this way. Our process are the same for every person.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.