ComplaintsforThe Carpet Shop
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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 23 2023 we had carpet installed in our living room by Carpet Shop. In March of 2024 I called and told them we were having problems with the carpet near the living room and kitchen and by our walkway to the bathroom. The carpet is also matting in various areas.The company said they have to follow procedures for warranty which was to have carpet shampoo. This was done on April 18th 2024 provided by Carpet Shop and still having same problem. I have called 3 times leaving a message since than and haven't received any response.The carpet is not even a year old and am really disappointed in this product. I would like a refund since they can't respond.Business response
05/08/2024
We notified *************** that we do manufacture the carpet. Therefore, we have to go through the process as layout from the manufacture. First step in the manufactures process was to have the carpet professionally cleaned, which was done, we are now awaiting what the manufacture will do going forward. This can be a couple month process which was explained to ***************. No matter what Carpet store you purchase flooring, we all have to go by the manufacture's guidelines. We have been at our location for 33 years and have not had no complaints, Thank youCustomer response
05/09/2024
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.