ComplaintsforDASCO Home Medical Equipment
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Complaint Details
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Initial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They have picked up an oxygen concentrator, a kroger bag full of different length tubing, nasal canulas, and 3 bottles of oxygen with a bottle tranporter. They picked this up almost 1-1/2yrs ago. They are still charging my insurance which Ive already spoke to medicare about this. On the last phone call with megan or morgan they said this is done and gone. But they are still contacting me. Theres been 3-4 different AM times set up for them to come to my house and look to see if this equipment is here. But everytime they never show up. And when they do its at 2 or 3pm.Initial Complaint
02/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was told that Dasco would inform me prior to billing how much I would owe for the rental of equipment. Due to this I did not use or open the equipment as I was waiting for the price. This was never done. I received ann email one day stating I owed $179.50/month. This was not affordable for me. Additionally when I informed them I would be returning the equipment they said I could return the equipment minus a $53 rental fee. Now they are claiming I used the equipment and that they cannot reimburse me. This is a blatant lie. I did not use the equipment, nor did I open it.Initial Complaint
07/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been dealing with Dasco company since 2021. My doctor ordered a cpap after my sleep study Nov 2021. I understood there was a shipping delay due to covid. I started getting bills for my cpap around May 2022 but I NEVER received my equipment. My insurance was also billed and they received some payment already. I've called multiple times to STOP billing me for equipment I've never received let alone used. After my many calls I thought this was finally taken care of. I was told they were going to look and see if my equipment was used. I assumed they figured out nothing had been used because I've never received any further billing. I assumed my account was closed. Apparently that was misinformation because I have just received another bill june 2023 for $120.00.I want this finally taken care of and finalized. I am not paying for something I never received. I've called so many times and have spoken to someone different every time. Please direct me to a supervisor or manager that can handle my request and close my account.Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to the emergency room months ago and was given a wrist brace and told I would be billed for it later. I asked about the price and they said they didn't know because it was a 3rd party supplier.Months later I received a bill in the mail for $296 and there is no way this wrist brace costs that much. I would have never agreed to take it if I knew how much it would cost. They charged more than the doctor visit, and it is only $15 at CVS.My complaint is that I attempted to contact them several times and have been unable to. They are predatory in that they are getting patients who need medical equipment to sign for things with an undisclosed cost. I am unable to contact them to have them work with my insurance company to correct this.Business response
12/07/2022
We were able to confirm that **************** did receive a brace on 6/19/2022 during his visit to the *** Our company had made attempts to bill ******************** insurance, but the insurance was unable to locate the member's plan. No payment has been received by the insurance at this time. Several attempts to contact **************** had been made to verify the insurance information provided to our company was current/correct. Due to not receiving correspondence back from ****************, he was billed for the brace that was received. Since receiving the complaint on 11/29/2022, we've made additional attempts via phone and email to **************** in attempt to discuss the insurance and receive the correct insurance information to resolve the balance. At this time, we haven't received any communication back from *****************
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.