Customer ReviewsforKen Ganley Kia Boardman

Absolutely awful SERVICE DEPARTMENT, Communication etc. I lost so much money and time the past two weeks with them. I went in March to have my car looked at they said they fixed the problem and it was under warranty. I called day in and out when I left and my car kept shutting off they didnt answer or return calls or PUSHED me around to sales or other places to get me off the phone. I then asked for a manager several times couldnt get one. I finally got word that they could get me in thanks to a manager picking up the phone in service. I get my car there and they say its out of warranty now (which is why I feel like they avoided me) they had to file a claim to fix my issues. They then get it approved and tell me I have to help pay for my rental because they have none. I wait for word on my car they call and say they fixed the one problem but not the other because they dont feel safe driving my car because of the brakes yet in the first place they drove it. They said if I pay them to do my brakes theyll finish the car on the claim. My brakes were getting done that Friday but they had my car and I missed my appt. I just wanted my car back and told them to finish the claim and give it back seems like they just wanted more money after wasting all my time, I missed dr ****** extra side job work, along with stressed constantly with no update etc. The women who works in service is rude and isnt reassuring either and its awful when they cant give you answers or answer. I used to love *** when it was TAYLOR ***. Now it seems they dont care about a customer because my cars older. They called me about purchasing a new car and I said no thanks I was in the market for one but not from *** Ganley thats forsure.

We at *** Ganley understand your frustration, but please keep in mind that when the vehicle was brought in, it was out of both manufacturers and extended warranties. The dealership battled on your behalf to get repairs covered under the extended warranty, even though it was expired. We hope that we can earn your business again in the near future and apologize for any inconveniences you experienced throughout this process. 

The vehicle was in warranty the first time I brought it to *** Ganley and they said nothing was wrong and didnt answer the phones for a week. The warranty ran out while I sat and waited for them to answer when my car was finally shutting off and getting worse. The manager got me in and they looked it over and found the correct problem the second time. It was never out of warranty the first time brought in, I have the Allstate paperwork. I had to be put through the stress and worry and not be told if it was gonna be covered and told it possibly wasnt going to be taken care of and waited for two days for a response. I called all state myself and they had accepted the claim and nobody would respond at your business I am a supervisor at a LARGE company and I wouldnt even be writing this if I didnt want people to be aware of how the business treated me. I paid my 100$ and left but lost out on so much more I have call logs and texts to employees if youd like proof of the no responses.