ComplaintsforAtlas Auto Inc

• Initial Complaint

  08/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: June 7, 2024 Amount paid: $18,500 The business sold me a 2017 Silverado LT Z71 with a clean title on a (as is) agreement, meaning any problems it has mechanically cosmetically were my job to fix My dispute is when I tried to register this “clean title” truck in Kansas, the DMV told me I cannot register it until I have the title branded as a salvage rebuilt title. They say the truck was totaled in 2022 and the paperwork was never done to brand the title. I requested to return the truck for a full refund. I paid for a clean title and that is not what I received. The business has refused to undo the sale. If they cannot refund the whole amount. The very least I am requesting is $7000 so I can refinance the vehicle at its true value.

  Business response

  08/31/2024

  On the evening of August 8th, 2024 the customer reached out stating that he was having trouble with the Truck title. I was not able to get ahold of anyone due to the time of day. On Friday August 9th, 2024 I started looking into his concern stating something was wrong with the Title and unfortunately did not get any information that day. On Tuesday I reached out to our local Tag Agency in reference to the Title status, they gave me contact information for Service Oklahoma for further assistance since they also seen the vehicle listed as a "Clean Title." I spoke with the State of Oklahoma ( Service Oklahoma) ************ 
  They are stating that it did have an accident in May of 2022. Progressive still deemed it as a CLEAN, GREEN title because it was not over 45% of a loss. In August of 2022 the title was still listed as GREEN and CLEAN. They suggested that a Kansas tag office contact. Service Oklahoma for additional information. Customer then asked when and who we bought the vehicle from, so I sent that information as well. We bought this vehicle on December 16th, 2023. It was purchased from * * * ****** **** ******** **** ******* The address is **** * ****** *** Oklahoma City, OK. 73109. I am sure this vehicle was sold through Auction to them. We continued to correspond by email and I will be including the emails. The State of Kansas will not tag the vehicle due to the Title status, but the State of Oklahoma says the status is not required to be changed. We offered to help him get the vehicle tagged in Oklahoma since the State says no Title modifications need to be made. We are in compliance with the State of Oklahoma. We also provide a copy of the Carfax if available. 

  Customer response

  09/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The CarFax report shows it was declared a total loss by insurance on 05/05/2022

  No title brand was reported by a DMV but should be branded as such

  The Harvey County KS DMV states in their system the vehicle is salvage, the carfax states it is salvage. The state of Oklahoma is the only place that thinks it is a clean title and that is incorrect. Harvey county has no interest in speaking with Oklahoma because Harvey County is correct.

  When I first called about this title issue Atlas Auto stated over the phone they had issues with the title as well. After further inspection I noticed the vehicle was never titled in their name. This gives me suspicion they avoided this to keep the “clean” title.

  
  Sincerely,
  
  ******* ****

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