ComplaintsforPathway Credit of Midwest City

• Initial Complaint

  07/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I took out a loan with pathway credit at two of their locations. One in South ************* and one in Midwest city in 2020. I always pay my loan on time. I fell on hard times in 2022, I lost my job and then I got Covid. I had a hard time paying my loan on time. I also had asked them to please take my automatic withdrawal from my checking account off My account because I was closing that account. I gave them a different account that they could use. I had missed a payment and they went ahead and used the account that I told them not to use and that they had agreed not to use in March. I only had that account open in case anything had gone through and they were not supposed to use that account. It cost me a lot of financial hardship. I called them and asked them why they did it and they said that I wasnt getting back to them so they had to take it out of that account. And I said well thats not how it sounds you agreed not to take it out of my account. This account is no longer active take money out of. The same thing happened in May. Ive been asked to speak with the manager and they put me in touch with somebody named ***** who was the regional manager. He assured me that it would never happen again and they had taken the account completely off of my file because it was not to be used again. In May it cost me severe financial hardship again. I just got over Covid and things have been very bad for me. I noticed that my account had activity on it again. It was pathway credit taking out money that they had promised me they would not do again because the account was closed. I called the manager and said I have you on according agreeing to never use that account again and to take it off of my pathway credit account. You know that my account is closed and it was only left open to pay any thing that might have been left over. You promised me you would never use my account again. And he Refused to give me my money back. I feel like Ive been stolen from.

  Business response

  08/01/2022

  The customer agreed in writing to complete the payments as scheduled but since there is a financial hardship and the customer has fallen on hard times we will refund the payment and attempt to make other arrangements.  

  -Scott 

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