Business ProfileforEmergency Physicians Billing Serv., Inc.

My daughter was seen at ******* ******** on 3/28/24. I am unable to send the final, itemized bill to our health share co-op for reimbursement until I receive it. I received a text on 4/10/24 with a link to an initial invoice (see attached) that stated I owed $1,607.00 but that the amount would be discounted by 76% if I paid 24% of the total ($385.68) within 30 days. I paid $385.68, and the statement (via the texted link) then reflected it was received and applied to my account on 4/23, but it continued to show a remaining balance, and I continued to receive payment reminders. I called countless times for months to ask for the $1,221.32 remaining balance (the 76%) to be removed, per the invoice notation that it would be written off. Each time, I was told it was being removed and I would receive an updated statement, but I did not. I have called at least 25-30 times to request a final statement with procedure codes. Even after being told they successfully removed the $1,221.32 and that my balance is $0, they have not sent me anything, as I have repeatedly requested during numerous calls. They have told me that they cannot sent a final invoice via a texted link (even though the original invoice was sent that way), that they cannot email me, and that they must send it by mail only, stating each time that it will take 7-10 business days to receive. Every 7-10 business days, I call back to request the same information, only to be faced with excuses that they are unable to send this information in any other format and that they A) can't send via email because it's not safe B) can't send via text because the account is paid off C) they can't send via text because they've already requested it by mail (even though I didn't want it by mail because it takes too long) and D) that they have no other option for sending me this information. It has been 4 months, and I still have never received anything at all by mail or email, and I have confirmed my address several times.