ComplaintsforElite Lawn Care

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I chose this lawn care company for fertilization and weed control for my lawn. I contacted the company regarding my inability to see any results from their service treatments in reference to the extermination of the weeds. I told them that there were weeds still in my front and back yard. I told them that many of the weeds were at least 2 to 3 feet tall. When speaking to their representative, *******, that their chemicals were still not working. Also, I requested that she not debit my account for the $72. She said that she would speak with her supervisor about the refund. She said that her supervisor told her to close my account, and that I would not be refunded.

  Business response

  06/20/2024

  When ************** contacted us about the lack of visible results, we explained that effective weed control often takes a year or more, especially when starting later in the season. ************** signed up after our initial pre-emergent treatment, crucial for preventing weed germination. Consequently, existing weeds had already started to grow. Without the first pre-emergent treatment, these weeds must fully emerge before they can be treated effectively.
  
  To address Ms. ****** concerns, we provided two complimentary resprays between her second and third treatments, despite our package typically including only one complimentary respray. This was to support her in achieving better results and demonstrate our commitment to her satisfaction.
  
  We emphasized the importance of a consistent mowing schedule to **************. Weeds that are 2-3 feet tall significantly reduce our treatments' effectiveness. Regular mowing is essential for successful weed control, as taller weeds prevent our chemicals from working properly. We will attach a few photos illustrating the yard's height, contributing to the challenges in weed control maintenance.
  
  The charge of $77.97 was for the service rendered on May 23, 2024, due on June 3, 2024, due to a billing arrangement she requested.
  
  Throughout our service relationship, we made extensive efforts to address Ms. ****** concerns. We provided extra treatments, guidance on effective lawn maintenance, and visits from our agronomist. Ultimately, we agreed to close her account without penalty, despite her service agreement stipulating a commitment to all nine treatments. This decision was made in the interest of customer satisfaction, as she was unhappy with the process.
  
  We strive to provide exceptional service and support to all our clients and regret that we were unable to meet Ms. ****** expectations. We hope this explanation clarifies our position and the actions we took to try to resolve her concerns.
  

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