ComplaintsforSGT Grit
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I order one shirt on Nov 26 ( confirmation SGT- ******) total $49.36. On Dec 9th I emailed in regards to the expected shipping date as it was listed as **** business days on the order confirmation. On Dec 18 they responded with an email that simply read, " expected shipping date 1-1-2024". When I called customer service, ******* stated "well we are busy". No customer service support, false advertisement of shipping information.Initial Complaint
03/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I ordered a Sterling Silver ring on Jan. 29, 2022,, $360.15, sad to say I never received the ring. I made several calls to the vendor Sgt Grit inquiring about the item, no one could tell me when the item was scheduled to be delivered, they always said, I'll check & call you back, no one ever called back. I called on Feb. 5, a Representative told me that the ring would be delivered on March 15, no ring was delivered on March 15. I figured I'd give it a few more days. I called the vendor back on March 22 only to be told that the ring has delivered on Feb. 14,2022. I tried explaining to the **************** Representative that I never received the item, and the I've been calling to find out how come I had not received my item, the Representative cut me off asking did I want the tracking number? I asked what good is the tracking number at this point, because I never received the item. At this point I am no longer interested in communicating futher with this vendor regarding this issue, I would like a full refund of $360.15.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.