Customer ReviewsforLuxe Sales & Management

The WORST. You have to basically beg them to pay attention to your maintenance issues. They are rude and have horrible customer service. Specifically ******. Id give 0 stars.

Luxe has poor business practices that cheats people out of their money by only allowing 14 days to take possession of a property, when MOST properties require 30 day notice.Their fees are $65 admin fee and $55 application fee for everyone over age of 18!!Then if you are either denied or cannot take possession, you are out $120+. They are making a killing off just fees!!The BBB needs to review their practices. Im sure they are taking advantage of college students with these less than desirable terms and conditions and are getting away with it. They got $120 out of me, but I hope to save one or two others from losing their hard earned money.

I have had maintenance issues for 3 months now. It took a month to come out. The guy said he could fix all issues in approximately 3 hours. He called in and they told him to leave. He left my glass front door against the wall in the entryway. It hit me in the head, before I found a neighbor to help me move it. The paint needed to finish the work was left in my kitchen. He said that someone would be out within the week. That was two months ago. To be sure there was no miscommunication, I made a follow up maintenance request. I still haven't heard from them. I let the guy that came out know that I'm nearly always home, as I work from home. I reached out to my landlord. She didn't know how to fix this problem but said that she would try. I haven't heard back from her either. If I can find an easy way to just move, I would do that, but it's expensive. I'm on disability and just getting by. I've only been using this company for four months, so maybe happier times are to come, but not so far. I hope that we can work things out amicably. I know they wouldn't want to live this way, why should I have to? I've been here 4 1/2 years and paid all of my rent on time or the time or two my check didn't come in on time, kept in close contact w my landlord. I've never been assessed a late fee and have tolerated a lot. I didn't mind when in close contact w my landlord. This....I mind. It's beyond unprofessional and in no way representative of the way they present themselves on their websites.

It is against the ADA ********** with Disabilities **** ********** FHA (Fair Housing **** to discriminate against service animals including ESAs with IDs &/or paperwork. This includes discriminating against breeds & types of service animals including ESAs, including what is considered 'fighting breeds'. 'Fighting breeds' are allowed to be service animals including ESAs. Interviewing service animals including ESAs is a form of discrimination. Pet rent & pet deposits for service animals including ESAs is illegal. Also landlords & managers who state, 'no animals at all including service animals', it is illegal & discriminatory against service animals including ESAs.Some people don't know their rights & when someone writes it in a way that sounds corporate & acceptable - perspective clients believe it to be acceptable. But it's not. This type of predatory behavior is illegal & ***** people who aren't aware of their rights.Luxe on all of their listings state that interviews for service animals including ESAs is mandatory. This is illegal. Interviewing service animals including ESAs is active discrimination. It is establishing bias & ignoring federal law. Thank you.