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Complaint Details
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Initial Complaint
02/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
They were paid in full by Farmers insurance including my deductible. The brand new roof still leaks. They never paid the roofing supply company SRS and they put a lien on my house for 7,474
Business response
04/04/2024
This Issue has been resolved with the customer. in Mid February an accounting error took place and this particular customer was sent a lien notice. As seen in the data attached the bill was actually paid on the 1st of Feb. Where the big issue took place is when **************** reach out I was unable to answer the phone as it was the day I had emergency surgery on my appendix and was the only source of contact for this particular project. As any one would and should immediate panic set in and the thought was there was a lien on his house and I possibly vanished with his money as there is horror stories of contractors doing so we will never be one of this contractors. Feb 14th I went into the hospital, Feb15th was my emergency surgery, Feb 16th I reached out to **************** and parties involved. He said the leak was fixed and was present anymore but informed him he does have a lifetime workmanship warranty on the roof if their is any problems we will come out and get it fixed. Also informed him that I think an accounting error took place and I would get a letter issued directly from SRS the material company with a lien release and showing their is no lien on his property. I do hate this situation took place mostly for the sake of the home owner and the panic I'm sure that took place. SRS is our only material company and we still to this day operate with their material have lines of credit and are in good standing with them. if their is any more questions or concerns happy to help and answer for all parties. attached files are the lien release we had sent over directly from SRS they mailed out a copy as well as our payment portal showing it was paid and the excel sheet showing the date it was paid. Below is an updated article from news 4 confirming they checked and investigated the story and reassuring viewers that there is no lien on ************************** property. ***************************************************************************************************************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.