14 Customer Reviews
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Review from Chris A
1 star11/15/2023
If you have a choice in the matter, stay away from this company. My mortgage was purchased by (sold to) BOK and I absolutely hate it. Of particular note, their insurance claim handling process is excruciating. It’s like being punished for experiencing an insurance worthy loss.
BOKF, N.A. Response
11/30/2023
responded to client via mail.Review from Charles H
1 star10/12/2023
Terrible website. Can't change your password. Warren C********** just automatically withheld my money and put it in BOKF. When I wanted to get it out it turned into a deal. Took me 30 days to get my funds that I didn't authorize to be taken out of my paycheck anyway.Review from Faye L
3 stars09/17/2023
If you do business with this bank do not get a credit card. I called and verified only had $7 and some change left on the card and paid it off, only to call this month (wanted to hear $0 on the card since it was a major accomplishment) and there was a $31 charge. The system the prior month did not state any amount other than the $7 statement balance and $7 amount due, no fee placed on the card, so I could have been strung along with "fees" no telling how long. The card was paid off, and after all the money they have made off of me in paying off the card to do this was shocking. The customer service person, Jasmine, did check and confirmed the system allowed her to take it off my account. She said in 3 days it will be removed and my account will say zero. I will be verifying that, as I no longer have faith in the bank.Review from Joe W
1 star06/23/2023
An absolute fight uphill to receive any information on on my account. I have mailed all of the information WITH the voided check to them. I have even used the tracking data from USPS to try to inform them that they have indeed received the information for which they asked. Now, every time I call to gain some kind of confirmation, all I get is their front line "bulldog" giving me the runaround and saying that they haven't received the package. Completely unprofessional. Do not use this company. I can't even bring myself to leave a single star. Although a minimum of 1 is needed to leave a review.Review from De F
1 star06/22/2023
Horrifying, their customer service needs a seeing eye dog. I fear the dog would have a better personality and perhaps some interest in helping. Our 7 different financial institutions we deal with is now 6 after Bank Of Oklahoma Financial was officially fired by us. I hated being treated like my funds were not important nor were we.Review from Ryan G
1 star05/04/2023
Bank of oklahoma engaged in fraudulant charges on my account and stole thousands. Theyve been found guilty in class action lawsuits just because of reasons like this. They are run by criminals and need to be exposed.Review from Elizabeth R
1 star04/04/2023
My elderly mom, a long time BOKF customer, sent money to my daughter, a tree trimmer, and a caregiver for my dad. BOKF talked with her and she confirmed that these were in fact legitimate payments. BOKF has since closed her accounts and reported her accounts to a local detective stating that my mother was the subject of "elderly abuse." She has available money and has no cognitive deficits. BOKF is the only one abusing abusing her due her age, ageism.BOKF, N.A. Response
04/20/2023
The bank has responded directly to the individual.Review from Jody S
1 star03/14/2023
Cashed out my 401K. Took over a month. They still use snail mail and fax to do business. They don't call or email if a signature is missing and MAILED my check, a substantial amount, even after I FAXED a blank voided check and fixed the signature mistake. Never doing business with this joke of a financial institution again.BOKF, N.A. Response
03/28/2023
The bank has responded directly to the client with a resolution. Thank youReview from Chris L
1 star10/06/2022
Horrible customer service, especially Devin. Attempting to rollover retirement funds, was advised it was a 7 day turn around. It had been over 2 weeks and they finally claim to have wired the money to the new financial institution but will not provide any kind of reference or confirmation number. I waited 2 days but the new institution does not have the funds. I attempted to get some information from Bank of ******** but was advised to call back after 24-48 hours. I told them that it has been 48 hours so they said to call back tomorrow. They can not and will not provide further information or allow us to speak to a supervisor. Devin is horrible at customer service, claims she is the highest level of customer service we can speak to. I have the recorded conversation to provide for review. TERRIBLE PLACE TO DO BUSINESS!!!Review from Gwendolyn B
1 star09/23/2022
This branch has express extreme racial targeting toward my husband, who has been apart of this bank for 6 years. He is always questioned and spoken to rudely. He is a black male that should not be targeted because of that. He continuously is treated with disrespect and spoken to as if he is not a valued customer. He has been told that he needs to build a relationship within the bank or that he needs to verify multiple article of information, but the person beside him his treated differently. We have a checking, business checking, saving and a credit card with this bank. We chose this bank and we feel like we have made the biggest mistake. The nasty treatment we have experienced at the Macarthur location in Coppell, TX is unacceptable. We need to be contact immediately. My husband and I work very hard for our money and we refuse to be racially humiliated when we are banking at this location. We will continue to share our experiences until change and an apology is shown and provided.BOKF, N.A. Response
10/11/2022
The bank has issued a letter to client regarding client's complaint.
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