ComplaintsforTriad Eye Medical Clinic

• Initial Complaint

  01/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had two procedures for cataract removal. The first one was on my left eye on 03/21/2022 $1,852.00 the second one on my right eye was on 03/30/2022 $1,462.00. I paid my part for each procedure on the dates of service and the remaining balance was put on a Care Credit card through Triad Eye Institute. This was a deal they had with Care Credit that was a 2 year no interest plan. A couple months after I was done with my second and final procedure I received a bill for an additional $2,090.00. When my contract with Triad was signed by me and Melissa Turick (spelling ?) she had verified my insurance with $500.00 deductible $2,000.00 out of pocket/ 10% co insurance. This is the Tier one level of benefits for my UMR insurance. However they billed the insurance at a higher Tier which made me incur a higher bill. I have called them numerous times regarding this error on their part for this billing error. The last call I made on 12/27/2022 was a three way call between myself Rhonda from UMR and Rhonda from the business office at Triad. She even stated on the recorded line that she saw where the contract I signed was at the Tier 1 pricing and billed at the higher Tier pricing. I feel this was fraudulent on their part. I wasn't told about this additional bill until after the procedure. I would have made another arrangement for payment or gone somewhere else. I DO NOT have the money to pay monthly for their mistake. I am already paying Care Credit $150.00 a month and I financially cannot pay any more. Please help me with this matter.

  Business response

  02/23/2023

  Business Response /* (1000, 5, 2023/01/16) */ Contact Name and Title: Cindi ******* AR Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@triadeye.com We have spoke to the patient and explained that Tiered benefits are decided by the payer and employer and not by how we filed the claims. She understood and we have agreed to a payment resolution.

• Initial Complaint

  02/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had my cornea eye surgery at the Triad Institute. After the surgery i have 3 appointments. the first two appointment i had to wait for at least 1 hour after my appointment to see someone either a nurse or a doctor. I tried to complaint and had to wait at least another 15 mins to see someone. In my last appointment / recent visit to remove the stitches from my eyes, i came to the office late to my appointment by 30 mins as i live in Bartlesville which is about 60 mins form the clinic. I came and all of a sudden she mentioned without showing any policy or note that that appointment is cancelled and have to reschedule. I was very angry and i asked for a supervisor or speaking with the doctor however they didn't care even i told them i had to travel all the way in the bad weather just to attend the appointment. I called after i left to schedule another appointment and today i received a letter that they terminated my file and telling me to find another clinic. Not talking about the business but talking about an oath taking by a doctor, how this can happen and terminate my appointments even without taking the stiches out of my eyes after the surgery. When i made the appointment, i requested to check for the doctor appointment at another clinic however they just sent me a letter saying they terminating my account. This is very unreliable clinic and by reading all reviews so far, i see this is something ongoing and not only happened to me to other patients in the last 5 years. Now this is consider a medical threatening to my eyes specially after having a cornea transplant.

  Business response

  04/06/2022

  Business Response /* (1000, 8, 2022/03/21) */ Thank you for brining this to our attention. We have conducted an internal Quality Assurance review of this case internally. We pride ourselves in quality patient care and unfortunetly found for the best interest of the patient and our practice that care by anohter provider was the best solution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩