ComplaintsforMedina's Lawn Care
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Complaint Details
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Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
(all payments through Zelle) The Amount of the project was $3400 for landscaping and concreate work. On 9.11.23, ************************* requested $2000 upfront in which i paid and the same day they got started. I was to pay the remaining $1500 after the project was complete. I didnt see ****** and his team again after that day until 9.22.23. Meanwhile, my front and back yard is a mess and ***** not responding to text. They worked a few hours and then ****** texted me after they left and requested some more money to pay his guys. I let him know this isnt want we agreed to but i would help him out and i sent him another $400 that day. He and his team came back the next day, 9.23.23 and worked a few more hours. Again, after he left he requested another $500 to pay his guys. Again, i paid him to help him out. He and his team came back on 9.25.23 to put the final touches on the concreate sidewalk and yard. I was at work this day but received a text from ****** saying they were done. Before I returned home, ****** requested the final $500 payment. After retuning home, I text ****** and let him know I was disappointed as things were not what was agreed upon and sent him pics of the mess left by his team. He then apologized and said he would be in the morning to cleanup, put my fence back up(around AC unit), also that he would cute the backyard fence so it can open over the side walk. I then sent him the remaining $500 that same day. I have not seen ****** since I paid him the final payment and refused to come finish project.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.