ComplaintsforRife's Home Furniture

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In September of 2022 I went to Rifes to purchase a kitchen table set as well as a sofa and loveseat I was treated very poorly. When the order arrived, a piece of the table fell off. Also, as the first piece of the couch was brought in, it was not the correct couch. I declined both items. Then I was told that they actually didnt have the couch I ordered. All they had was 2 damaged floor models. When asked if I could get a discount on one of the floor models, I was told no. I had to go back to the store and choose something else. There was only one other option in the color gray. We had already completed financing, so I ended up getting the only option available at that time. We had already sold our previous couch set, so were sitting on lawn chairs in the living room. I was told if I wanted anything else, it would have to be ordered and it would take weeks to arrive. A delivery time and date were set. The time frame was negotiated based on when I was able to get off work. On the day of the delivery, I get a call at work saying the delivery time had changed. I had to take PTO and leave early to take delivery. Fast forward. The loveseat is falling apart, insurance denies my claim, as they say it isnt their fault I was sold poor quality furniture. I called Rifes, sent pictures. The leather on the seat is losing color, and foam is falling out of the foot rest. We are two retired people. My husband has done nothing but sit on the loveseat. Their has been no abuse to the loveseat. It isnt even 2 years old. I was told that the warranty had expired and if insurance declined my claim, I was just out of luck. I was told there was neglect of the loveseat. I dont know what that means. We live in a beautiful home, in an HOA. We sit on our furniture, nothing else. Additionally, the company that made the set had gone out of business. Another reason for why nothing could be done for us. I feel they should replace our loveseat.

  Customer response

  05/30/2024

  Rifes did finally respond.  They took the loveseat apart, they took the damaged half and replaced it with another. Possibly taken from a floor display, as the original manufacturer went out of business.  However, the problem was corrected.  Thanks for your help. 

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a mattress from Rife's Home Furniture for $600 on November 11th, 2022. The original price was around $1,000. I was looking for a firm Mattress to help with my back pain. The selling point on this mattress was that it was a highly rated, firm Sealy mattress. The salesman expressed that this was a great deal. In February 2024 I started noticing that my mattress was failing. I would wake up each morning feeling like I was lying on the ground. The mattress was losing its structural integrity. There was a visible dent where I would be lying. Even after a few hours of lying down you could see an impression. It was so bad that I could roll down from one side to the other - as if I were rolling down a hill. I reached out to ****** on February 26th and expressed my concern with my failing mattress. They said to file a claim someone from their team would need to come to my home and inspect the mattress in person. They sent a guy on Sunday, March 3rd. Upon inspection and many photos of the visible dent in the mattress, the guy agreed with my concerns, saying I had a valid claim & that it was clearly failing. On March 6th I received an email from ****** apologizing for even sending a guy in the first place since my mattress was out of warranty. They were trying to tell me that I only had a one year warrenty. My Sunday was spent waiting around for this guy to come inspect my mattress just for them to tell me they wasted my time. I went to the Sealy website and saw that it states ALL Sealy mattresses were covered under a 10 year Manufacture Warranty. I contacted ***** and they confirmed this. They said to call Rifes as it was their responsibility to submit a manufacturers warranty claim on my behalf & if the reseller refused, they needed to write a letter expressing why they would not act on my behalf as they are the reseller. ** the manager at Rifes said he could not help as I only had one year warranty. RIFES REFUSES TOHELP/MAKE IT RIGHT

  Business response

  04/02/2024

  To Whom It May ********************************** mattress that ******************** purchased has a one-year limited warranty, as shown in the attached picture. The photos that ******************** provided are from Sealy's website, not Rife's Home Furniture. I did, however, reach out to our Sealy representative, who did confirm that the 10-year warranty on their website does not apply to the mattress that ******************** purchased. Sealy will not service the mattress, as the warranty has expired.

   

  Sincerely,

  *******************************

  Rife's Home Furniture

   

   

• Initial Complaint

  02/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought furniture during the Presidents day sale. The couch was sagging to the middle and lumpy. We had to go into the store and raise heck to get them to even consider exchanging. The kicker is that we were charged for the exchange...We got the replacement and one arm is pulling away from the side and coming unsewed.

  Business response

  03/28/2024

  To whom it may concern, 

  This customer has received a full refund from ** for her sofa. 

   

  Sincerely,

  *******************************

  Rife's Home Furniture

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 24th I purchased a couch and chair from ****** Furniture in ******** when the delivered the Items the chair was torn and missing a peg on the leg of the chair which had either a nail or s**** hanging out which torn my floor the took pictures and said for me to get a quote which I did they asked for a second quote so I did the second quote was a grand higher .I told them I would chose the cheaper end of the deal. I picked out the cheaper end of flooring to replace what they messed up. I asked the manager to have to owner call me or who ever is in charge. He replied they won't. I have text validation of my floor since June 24th.The manager Now is giving me the cold shoulder wont respond to my text...I have filed an review against this business.And if no resolution is taken soon I am looking into filing a small claim against this company. It's sad I try to keep the business in our local town which since ****** has been open I have done a TON of business with them .Shame on me for keeping it local I guess that's the Big Thank you I get.I want my floors fixed.Like I said they asked for two quotes which I followed through like they asked..I am willing to chose the cheaper quote which is roughly $3000

• Initial Complaint

  04/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a couch from Rifes furniture in ******* ****** on August 2nd 2020 for $1,600. After being talked into the extended warranty and being assured by the sales rep that and I quote would cover everything we decided to buy it for an extra $299.00. We have contacted them several times and we have gotten the run around and they have said they will not cover it. They are saying its falling apart due to neglect and that is not true. We bought the couch because it was American made and they assured it was made good, would hold up and would help with our back pain. We would like our couch fixed, a new couch or our money back. Thank you for your help.

  Business response

  05/09/2022

  To whom it may concern;

  
  As per the Furniture Protection Plan Policy, an approved professional technician was sent to inspect the damage to the sofa that Ms. ***** had purchased from Rife's Home Furniture. It was determined through the inspection that the damage to the sofa was a result of neglect and misuse of the sofa. It states in the policy that willful abuse or misuse, damage on furniture that has not been properly cared for or maintained, or damage resulting from the improper use or misuse of furniture is excluded from coverage. It was clear to the technician and to the claims specialist at FCP that this damage had occurred over an extended amount of time due to extensive activities, not due to an accident or a manufacturers defect, nor was it reported within 5 days of the damage occurring, therefore was not covered by the Furniture Protection Plan. I have attached copies of the plan policy.

   

  Thank you for your attention to this matter. 

  Sincerely,

  *******************************

  Rife's Home Furniture

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