ComplaintsforRobyn Lavassaur - Summit Funding Inc
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Complaint Details
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Initial Complaint
06/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was prequalified for a VA home loan with $0 down. We put an offer in and it was accepted but when we went to finalize, Summit found I don't qualify based off the information on my DD214 (another issue I'm working with the VA on). So now we are stuck between paying $8k down or not getting the house. They misread my DD214 bad approved me for something I don't qualify for. And now my $1,000 ******* money is at jeopardy. They've only provided "solutions" that involve coming out of pocket thousands of dollars which is why I wanted the VA $0 down.Business response
06/21/2022
Thank you for this feedback. This was an unfortunate circumstance. When we obtained the VA Certificate of Eligibility it was determined that the Veteran was active duty for a short time and then a reservist in the military. VA determines eligibility based on duty status, length of service, etc. Unfortunately, VA determined that the Veteran was not eligible for 100% financing through the VA. Summit Funding, **** was able to work with the real estate agents to ensure that the Veteran did have the ******* Money deposit returned.
Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.