ComplaintsforMid Valley Glass & Millwork
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Complaint Details
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Initial Complaint
10/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
***** came out measured windows and sent me a quote I agreed on the price. Windows arrived all of them were 3/4 shorter and 1 narrower then the existing windows. ***** instantly blamed me for not checking his measurements and approving his quote. Why did he come measure to begin with. Now I have to reframe every window new trim outside, fix Sheetrock, new interior trim, new blinds, paint the house where the old trim was. it going to cost more for me to install them then the windows wereBusiness response
11/11/2022
Customer was supposed to meet ************************** Salesman at residence, was unable to make it to appointment. Salesman was not allowed to measure windows from inside the home. ******** explained to customer that he had to confirm sizes before we ordered and would be responsible. These windows are custom built and required the customer to confirm sizes were correct.
Customer emailed confirmation that he "Approved" for us to order.
Customer response
11/23/2022
Complaint: 18329544
I am rejecting this response because:
It is a complete lie my wife met him to measure and he never asked to measure from the inside never told me that there may be a issue and he was guessing on the size, I hired ***** to measure windows I expect him to correctly measure and stand behind his measurements
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.