ComplaintsforAviator Heating & Cooling

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Air Conditioning went out so I called a local business to come help fix the problem. ****** from Aviator called to confirm appointment on July 10th. ****** began with testing the ** unit then went to the furnace in the attic. ****** arrived out of the attic a short time later to tell me the ** unit needs replaced, and I can only replace the ** unit if I purchased a new furnace as they are only sold as a pair. I asked ****** for a formal quote so I can shop around. ****** quickly dismissed a formal quote stating it would cost me $13.5k to replace both units and went on further to say "If we dont agree to these terms, the conversation is over". I hired someone else to come out fix my ** unit, and then I left a review for Aviator Heating and Cooling. Shortly after review was posted, ****** from Aviator called me to insult my family and threaten a lawsuit. I have asked ****** to no longer contact us, so far ****** has refused to stop contacting us. He says he hired a lawyer, that we better save up money cause we will have to pay him lots of money.This is getting out of hand, we do not know what to do further. This ****** is becoming dangerous to my family and I fear he will not stop till the law is involved. PLEASE take a look at this business, read reviews of others, this is not an isolated event, he has done this in the past with other clients who negatively review Aviator

  

  Business response

  07/30/2024

  As any business has that right so do we have the same to refuse service to anyone whom especially is condescending or disrespectful. 

   

  The system not the home which *** resides in is not his. It is company policy to work directly with the homeowner, not the tenant. In this case ***, being the tenant is not our client not is it his home or his system. It's unfortunate he decides to act this way, for not getting what he wants. 

  The landlord refused the $350 leak test, and the replacement options weren't given her since she didn't show any interest in those options. 

   

  As a tenant you decided to take full revenge on the company for which made not a $1 from you. We have lost both time and money on your call. And even a call from customer success manager was made from which you further began to make racial slurs and through curse words for no apparent reason. It is only fair for a client who has such high expectations for a company to hold himself to at least half the standards.

  WE ARE A BUSINESS. AND UNFORTUNATELY WITH YOU, YOU ARE NOT OUT CLIENT. 

  Customer response

  08/02/2024

   
  Complaint: 22067149
  
  I am rejecting this response because: **************** is once again, trying to lie and cheat his way out of responsibility. Attached, you will find the invoice I paid to Aviator for their service, that's my card, my name, I AM the customer. Furthermore, ****** DID in fact offer options to the "landlord" ($13.5 for new furnace and ac unit sold only as a pair, if we don't agree, the conversation is over.), AND she is more than ready to attest to my reviews and complaint here today. ****** has threatened lawsuit for factual and reliable review regarding a dangerous business practice within our community. ****** has repeatedly harassed me via text. as you can see from his text messages, he is clearly not interested in a resolution but rather use intimidation tactics in hopes of having negative reviews removed, that ends today with this valid complaint, there is also a report with the *************************** concerning this dangerous individual and the incessant harassment.

  Please let me know if you would like witness testimony, there are three witnesses who observed this exchange.

  
  
  Sincerely,
  
  *****************

  

  Business response

  08/20/2024

  There has indeed been a defamation and slander / libel case filed for *****************. 

  You are not the homeowner, neither is it your furnace or air conditioner. We work directly with homeowners. When the landlord reimburses you and is the decision maker, they are the client not you. 

  A $350 leak test was offered. And rejected on an R22 system. A replacement option wasn't offered as a service from us. Neither these solutions sent to the landlord since she was hostile and repulsive in replacement her nearly 20 year old system. We had offered you only the "cheap" solution. 

  Furthermore a call was placed by the company to reimburse the $105 and take after loss in your visit to a -$250 for the company and a loss of 2 hours. In response to this you called names, cursed and screamed and belittled the person in the phone and didn't care for getting reimbursed for something you already have. 

  In conclusion, ***************** has left positive feedback to an ************ locally previously. Stating " that's his only go to company he will use " this also is attached. 

  Out of the millions dollars we've billed to clients, the worst comes from you.  Not a homeowner. $105 invoice. 

   

  Customer response

  08/22/2024

   
  Complaint: 22067149
  
  I am rejecting this response due to the following reasons:

  
  Aviator Heating and Cooling has failed to provide any substantive evidence to support ******* claims. His statements lack credible proof and are not supported by any verifiable documentation. This appears to be an attempt to divert from the lack of merit in his case.

  According to the Washington County Courthouse in *********, there is no case filed under the provided information, indicating zero merit to ******'s claims.

  
  The ongoing back-and-forth has become increasingly harassing and untenable. We require immediate resolution rather than continued threats and contradictory statements from ******.
  As the representative for the homeowner and the property, I have presented valid evidence supporting my complaint.

  ******* attempts to alter his narrative only serve to undermine his credibility. His responses are inconsistent and clearly intended to obfuscate the situation.
  The conduct of Aviator Heating and Cooling, as demonstrated by ******, is unacceptable. Their reputation within the community is notably poor, and I will continue to share my experience to inform potential customers of the concerning tactics employed.

  
  I expect this matter to be resolved promptly and professionally. Any further correspondence from ****** that does not address these points factually and constructively will not be entertained.

  Sincerely,
  
  *****************

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