Customer ReviewsforLegacy Chrysler Jeep Dodge

This was the worst service department I have ever experienced, both in terms of their technical skill and their customer relations. My car became disabled when I was on the road by wood rats as they must have chewed on some wires to the radiator fan, and it was overheating. There were other malfunction lights on as well. After 10 days they finally looked at it and had it in their shop for 5 days. Every time I called to get an update on it I got a different answer. Finally I said just get it drivable by making sure the radiator fan was engaging as it should. They assured me it was drivable so I drove a rental car from **** out to ********* to pick it up. Lo and behold all of the some malfunctions showed up on the dash, and it overheated while in *********. Now I am stuck in a motel waiting for another shop to work on it. Legacy just tells you what you want to hear and in my view is an unethical place to do business with. I would actually give them zero stars if possible.

I would not do business here guys live a year later the transmission goes out transmission cost is $7000. Their answer to me was well. It had a little bit of life left into it this pick up I have always babied because the first day I drove it. I said it was slipping a little bit. They said it was perfectly fine. That's what it does. I'm not a mechanic so I took their word, a little behold it goes out. I've babied this since I bought it. I only tow when I need to. It was a 2015 ram **** with a 6.7 diesel engine *************** not supposed to sell deleted diesels and let be hold I found out this one was deleted. The legacy never told me that it was deleted they just told me I didn't have to use def. And as somebody that's never owned a diesel I didn't know. So I'm wondering if this had to do anything to hurt why the transmission went out if it was a program right or anything? nobody has reached out to contact me about anything to make this, right? The response was well it must had a little life in the transmission since it lasted over a little bit over a year. Thanks legacy never will do business with you guys. I will let everybody know what type of company you guys are. I will leave reviews everywhere that I can to make sure that nobody has to go through what I've gone through. Here is their exact response We are sorry to hear about your transmission issues. It's very hard to estimate the life of a transmission if it is shifting through the gears correctly and the fluids look right. Since you purchased the truck a year and a half ago, it clearly had some life left in it when you bought it but a big unexpected expense like that is frustrating at best. I assume from this that you did not buy the warranty we offer all customers when they buy a used vehicle and It sounds like you may have already gotten it repaired Really do they think most people have $7000 just lying around