ComplaintsforCrockers Cars Inc
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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My son purchased a truck 02/01/2023. In addition to financing the truck, my son purchased the warranty offered.Seven days after purchasing, truck breaks down.Truck and warranty purchased on February 1st. Turbo goes out in the truck on February 8th. ********* Cars is called. They refuse to do ANYTHING to help. After some very serious back and forth, the warranty agrees to cover the cost of the turbo. ********* helps with nothing.October, 2023, truck breaks down again. Transmission is out. The warranty is sold for $4,855. It covers a *** $5,000.00 in repairs. Since the truck ********* Cars sold my son broke down 7 days after it was purchased, nearly the entire $5,000.00 amount the warranty would cover was exhausted. The entire transmission repair, an estimated $9,639.74 is to somehow be covered by my 19-year-old son.After calling ************, the warranty provider, we have been told that it is up to the dealership to choose what price they charge the customer for the warranty. Here is the financial breakdown:$5,000.00 - the *** covered by the warranty $4,855.00 - the amount my son financed for the warranty $1,051.51 - the approximate interest my son will pay for this warranty My son will have paid $5,906.51 for $5,000.00 of services. In addition, he paid for the vehicle towing. He has been out of a vehicle many more than a handful of days, AND has to figure out how to come up with nearly $10,000.00 in repairs.Initial Complaint
02/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I traded in my 2012 camery for a 2008 ********** endeavor, plus paid the dealership $500 for a total amount of $9238.33 in good faith that the endeavor was a good running vehicle. 7 days after the deal, I found out that the endeavor will need the transmission replaced. I just want my old car back *** a refund for what I paid. It was a "as is" deal.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.