ComplaintsforInstinct K9, LLC
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Instinct Dog Training had my dog in their care from 7/28/2024-8/7/2024. They promised a high quality environment to teach my dog basic skills. Instead, he was sent home early for showing signs of stress. Upon picking him up, it was revealed to me that his low level of stress was quite high. Since ****** has returned home, he is showing obvious signs of stress. He has no interest in food, hes wary of his own backyard, he refuses to be alone in the home and instead follows us everywhere. ******* voice is hoarse which tell me he spent a large amount of time barking or crying. This isnt like ******. I asked their team multiple times to let me know if his behavior was concerning. The care team updates insinuated that he was doing great, however if I had known how much stress he continued to show I would have picked him up when they notified me on 8/4.****** has been boarded happily countless times over the years. I trusted your company to take care of my pet, as well as offer the services I was promised with my investment. Neither of these expectations were met. Im seeking a refund for the home sessions that were not utilized, as well as the training portion of his boarding. I feel as though this business largely miscommunicated their promises, skills, and overall professionalism. My dog continues to show signs of fear after being in their care.Receipts and contracts can be provided upon request
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.