ComplaintsforGarbarino Disposal & Recycling Service, Inc.
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Complaint Details
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Initial Complaint
10/29/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
the garbage company is saying i am late with october payment, when october has not ended yet. they stopped my service. they are billing for trash that has not been picked for the past 3 weeks. I want bill adjustment and i need to know if there is another trash company in my neighborhoodBusiness response
11/20/2023
To whom it may concern:
Thank you for reaching out regarding the most recent complaint. We apologize for any frustrations this situation may have caused. The customer's ********************** was stopped for non payment. As seen in the attached screenshot of the account a payment of $125 was received on 8/14/23 which paid for services through July of 2023. The customer was billed monthly in August on 8/21 and in September on 9/18 and no payment was received so service was temporarily suspended until a payment was submitted. On 10/6 we did receive payment of $165, which covered services in August and part of the September service. The customer's ********************** was resumed when this payment was made. A following bill was sent in October on 10/16 which was for the October services.
We have contacted this customer and although this issue arose because of late payments from the customer, our company still offered a credit to the customer because of the frustrations this situation may have caused. The account is now up to date and service is on a normal schedule.
We appreciate the opportunity to service all of our customers and do our best to provide top notch service.
Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.