ComplaintsforTannerite Sports LLC
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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
For Christmas 2023, I purchased a couple of tannerite products for my husband's gift. The following is info from my invoice: Description:Tannerite - Order ***** Invoice Number ***************** 8084 Billing Information *********************************** *********************************************************************************** ********************* ItemNameDescriptionQtyTaxableUnit PriceItem Total 91656Tannerite® ProPack 2lb -...SKU: PP2X51Y$63.99 (USD)$63.99 (USD)91657Tannerite® Pro Pack 20 ~...SKU: PP201Y$77.59 (USD)$77.59 (USD)Total:$141.58 (USD) Information Date/Time:30-Nov-2023 14:57:40 PST Transaction ************** Payment Method:Visa xxxx2634 Transaction Type:Purchase Auth Code:02248D Merchant Contact Information TANNERITE SPORTS LLC ***************** ***** US *********************************** As I was wrapping the boxes for Christmas, I noticed product was leaking from one of the boxes. I opened the box and noticed several of the lids were broken and little white beads were running everywhere. I emailed the company and they sent me new lids. I scooped up all the loose product and secured them with the new lids. I then realized that the reason the lids broke in the first place was that one of the cannisters was missing which allowed the tubes to get knocked around in delivery. The missing canister should have contained the activator packets. Both my husband and I have tried contacting the company about getting the missing canister with the activator packets, but we have had no response. This product is useless without the activator product. The pro pack 2lb is the one missing the mixing tube/activator packets.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.