ComplaintsforKinderCare Learning Centers LLC

Child Care Centers

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Initial Complaint
09/28/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am a ****** parent and we had two children going to KinderCare Paradise and since day one they have been discriminated against. They contracted lice at the facility. We had it medically cleaned but then called everyday to say they were still there. Took them to the doctor everyday. They told us to pick him there was no lice. We ended up shaving their heads to prove there was no lice. My 3-year-old ****** son had an accident and they put him in a dress and thought it was the funniest thing ever. Anytime there was an illness spreading through the daycare which is a normal thing of daycare, they would blame our children as the cause. During all this time we did not disenroll them and then a staff member called CYFD to say that they smelled like they hadn't taken showers in weeks and that they would always come in the same clothes which we had them enrolled there for a year and just recently stated that. They were trying to get us so upset that we would take the kids out of the school. The teachers in the classrooms have been great with the kids. It's been the upper management that has been discriminating against them because they are ****** children. We also everyday bring two sets of clothes just in case of accidents and when they come back they come back with clothes that were not theirs. Upper management has been doing nothing but discriminating against them.
Business response
10/03/2024
Hello *******,
Thank you for taking the time to leave a BBB review for KinderCare. Every family that has chosen KinderCare should have confidence that their child is learning and growing in a safe, warm, and welcoming environment, and we want to assure you that we hold our teams to a much higher standard than what you have described here. We understand how important it is to do everything we can to stop the spread of illness, our team follows enhanced health and safety procedures to help prevent little ones from getting sick as much as we can. Jacian ***** your local district leader reached out to you over the telephone in regards to your experience. Jacian has been in communication with the center director at your local school about your experience and will follow up on 10/4 to see how the conversation went. Please feel free to reach out to our local District Leader, Jacian ***** for any additional information; he is available at ************ or at **********************************************************************.
Warm regards,
*******, Family Operations
Customer response
10/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
09/23/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My child's class at the daycare was closed due to no staffing on Friday 9/13. The full week of 9/16 2 hours were shaved off each day. Parents were compensated for the Full Day on Friday but compensation is being refused for the 2 hour delay each day which totals 10 hours, the equivalent of a full day.
Business response
10/03/2024
Hello ******* ,
Thank you for taking the time to leave a BBB review for KinderCare. We understand that we play an important role in making sure your day goes according to plan. We should be doing everything we can to stay open and provide care for your little one, and we are sorry to hear we may have fallen short. ******* ****** your local district leader has adjusted your account on 10/2/2024; I have attached a copy of the statement. Please feel free to reach out to Desmine for any additional information at *************************************************************************.
Warm regards,
*******, Family Operations
Customer response
10/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
08/31/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have two children enrolled in KinderCare in *******************. We were told the tuition would be $2800 for our daughter and $2220 for our son + a sibling discount of 10% off of the cheaper tuition so 2800 + 2220 - 222 = $4798. We were paying the balance and recently noticed that they have not been applying the sibling discount so we were overcharged by $222 for three months at that point. We notified them and they have yet to do anything/credit our account for the $666. Now the next month's tuition has posted and still no sibling discount or response to us notifying them of the billing issues. The next month is about to start and I don't want any interruption in my kids' childcare so I paid the bill, but now I have overpaid by $888 so the problem is only getting worse.
Customer response
09/03/2024
Hi,

I just wanted to let you know that they just got back to me and said that they will be crediting me the money that they owe me so assuming that they go through with doing this the complaint is resolved.

Thanks!

***************************, DDS, MD, MPH, MHSA
Initial Complaint
08/14/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We were billed for the new school year registration fee although we have told the facility that we are going to withdraw our child. Keep charging us late fee and refused to communicate. This is a terrible experience.In the meantime we do want to point out this facility is not having 1:12 teachers to students ratio, that is the main reason we withdrew our child. Most of the time there is only teacher with more than 15 students in the classroom. Safety is a serious issue.
Business response
08/16/2024
Hi Na,
Thank you for taking the time to leave a review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing this to our attention. We understand having a balance on your account can be stressful, and we expect our team to work diligently with our families in a professional and timely manner, we are sorry to hear your experience *** have been inconsistent with this. The local Center Director has been in contact with you regarding your experience and has reversed the charges. Your account should reflect this in the next 3-5 business days. Furthermore, our district leader ******* has followed up with the center regarding classrooms ratios and will continue to monitor them. We would like to thank you again for reaching out to KinderCare, we are always looking for ways to provide our families with the best experience possible, and we rely on feedback like yours to do so.
Warm Regards,
*****, Family Support
Customer response
08/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Na ***
Initial Complaint
08/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Owner of daycare ************************* refuses to return registration fee in the amount of ****** when I never registered my daughter. She requested it in order to receive registration papers which I never completed and returned to her.
Business response
08/29/2024
Hi *****,
Thank you for taking the time to leave a review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing this to our attention. We understand having a balance on your account can be stressful, and we expect our team to work diligently with our families in a professional and timely manner, we are sorry to hear your experience may have been inconsistent with this. We have followed up with your local district leader, ***. She pulled your transaction history on your account, and it shows you paid the registration fee in April 2019 and attended our Naperville KinderCare location, then paid another registration fee and attended our Fairview KinderCare location in August 2020. There is no charge for ****** in your account to refund. Please see the attached transaction details. If you have any further questions, *** will be happy to help. She can be reached at ************. We would like to thank you again for reaching out to KinderCare, we are always looking for ways to provide our families with the best experience possible, and we rely on feedback like yours to do so.
Warm Regards,
*****,Family Support
Initial Complaint
08/05/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with kinder care, I do not have a contract with National recovery agency, they did not provide me with the original contracts as I requested
Business response
08/21/2024
Hello Johniqua,
Thank you for taking the time to leave a BBB review for KinderCare. We understand having a balance on your account can be stressful, and we expect our team to work diligently with our families in a professional and timely manner, we are sorry to hear your experience may have been inconsistent with this. ************************* your local district leader has looked into this and tried to reach out to you via email and phone to provide a breakdown of your account; she was no able to get ahold of you. It looks like the your Subsidy card was not swiped; once the card is swiped it lets the state know to make payments. If the card is not swiped then the state doesn't pay for the tuition but its the parent responsibility to swipe that card. Please feel free to reach out to our local District Leader, ************************* for any additional information; he is available at ************ or at *********************************.
Warm regards,
*******, Family Operations
Initial Complaint
07/29/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My son was at KinderCare and pushed into the bigger kid class at only 13 months old because of his size. He was in that class for approximately 4 month before we found out that they were abusing him, physically, mentally, and verbally. The school had an investigation and the 2 teachers that were found guilty had left. The school took no accountability for their actions. They hired staff that were not qualified to take care of our children. They did not do their due diligence and vet these teachers, nor did they do background checks. We paid them to care for our baby and they failed not once, but twice. I am appalled as to how the company is addressing and handling this issue.
Business response
08/02/2024
Hi ********,
Thank you for taking the time to leave a review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing this to our attention. The safety and well-being of the children in our care are our top priority. Our team members should go above and beyond to ensure every child is safe during their time with us. Our leadership, ***** and ******* have been communicating with you regarding your concerns, and have offered a month's tuition reimbursement. If this is something you are interested in, please reach back out to ***** at ************ and she would be happy to get this processed for you. We would like to thank you again for reaching out to KinderCare, we are always looking for ways to provide our families with the best experience possible, and we rely on feedback like yours to do so.
Warm Regards,
*****, Family Operations
Customer response
08/02/2024

Complaint: 22063142

I am rejecting this response because:

Sincerely,

*****************************
Customer response
08/15/2024
Hi, I am rejecting this response because I paid kindercare to take care of my baby and keep him safe. They failed. He was beaten by 2 teachers and they only have 2 teachers at a time so clearly they are not hiring qualified teachers. KinderCare is a huge corporation and they should have screened and interviewed, and did thorough background checks on these teachers. The other teachers failed to report the abuse in a timely manner and they are all mandated reporters. This is unacceptable and KinderCare should take responsibility for their actions and cutting corners when hiring. This poor choice from KinderCare cause multiple babies to be physically, mentally, and emotionally abused.

Kind regards
Victoria
Customer response
08/15/2024
Hi, I am rejecting this response because I paid kindercare to take care of my baby and keep him safe. They failed. He was beaten by 2 teachers and they only have 2 teachers at a time so clearly they are not hiring qualified teachers. KinderCare is a huge corporation and they should have screened and interviewed, and did thorough background checks on these teachers. The other teachers failed to report the abuse in a timely manner and they are all mandated reporters. This is unacceptable and KinderCare should take responsibility for their actions and cutting corners when hiring. This poor choice from KinderCare cause multiple babies to be physically, mentally, and emotionally abused.
Initial Complaint
07/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Enrolled my nephew in Summer camp First the told me that I was elegible to recieve teacher discount of 50%2 months after and 3 weeks before enrollment they told me that he was not elegible I agreed to pay the full amount and still enroll him.the enrollment fee was supposed to be 55 dollars. They overcharged me and they pulled 145 dollars from my account.the director told me that she was going to fix it and apply the over charge into tuition.they pulled an extra 300 from my account for tuition. they had 395 dollars that should had been applied to tuition.this was one week before the child started the summer camp.The director was unresponsive an so many parents were pulling the children out from the daycare because billing issues so I asked the director to refund my money she "Guarantee" me that "ALL" the money was going to go back to my account.I called my bank and pulled the 300 back from them cause it was in pending status.kinder care pulled the money back AGAIN.as today they only refunded me 280 dollars. they charged me 20 dollars for "puling the 300 dollars back" and they notated as "bounced check. and they kept the 145 dollars and they marked them as "none refundable enrollment fee"a complete scam!!!!
Business response
07/19/2024
Hi *****,
Thank you for taking the time to leave a BBB review for KinderCare. We would like to thank you for your patience and understanding during this process, and we would like to apologize for any inconvenience this may have caused. *********, your local district leader and she has been in contact with you in regards to tuition payment and refund. You are also welcomed to reach out to ********************************* at *********************************** or ************; if you have any additional questions on refund or estimate date on them. Thank you again for taking the time to share your feedback.
Warm regards,
*******, Family Operations
Initial Complaint
07/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 10th my son was supposed to be enrolled at KinderCare on *************. I called them and let them know that my child care assistance had not gone through yet but I would like to get him in there and I would also like to get my daughter in there because KinderCare Metro Drive disenrolled her. On June 17th I was approved for daycare, but now my children cannot go until I pay KinderCare $2,000. My son and I have never even walked foot into the facility and they charged me $310 for 2 weeks of care. The KinderCare on Metro Drive that my daughter was attending also charged my daughter the weekly fee for 3 weeks. My daughter could not attend because my daycare assistance got canceled. Now I am trying to open my own business and I cannot do that because I cannot get my children into the daycare facility that had openings.
Business response
07/18/2024
Hello *******,
Thank you for taking the time to leave a BBB review for KinderCare. We understand having a balance on your account can be stressful, and we expect our team to work diligently with our families in a professional and timely manner, we are sorry to hear your experience *** have been inconsistent with this. *********** your local district leader has looked into this and tried to reach out to you via email and phone to provide a breakdown of your account; he was no able to get ahold of you. On 7/18 there were 3 adjustments made to your account; Late fee's adjustment of $90.00, Not starting care adjustment $930.00, and Registration fee adjustment for $100.00. Your current balance after these adjustments were made is $885.64. I have attached a copy of the statement details on this BBB for your reference. Please feel free to reach out to our local District Leader, *********************************** for any additional information; he is available at920-931-5943 or at **********************************.
Warm regards,
*******, Family Operations
Initial Complaint
06/19/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello, My daughter recently left KinderCare last day she attended 4/26. We had informed the school several weeks prior that she would not be attending the summer program, but didn't have a hard date for last day. I emailed the school once we did have the date to inform them she would no longer be attending and my account was fully paid up. Now I am being billed for an additional week of tuition plus a summer program fee that I explicitly informed the school she would not be attending plus a late fee for a bill I should not have received in the first place. I have called and sent emails for weeks with no response. I was just informed today that they will not reconsider the charges because I didn't give sufficient notice, however I did inform them several weeks in advance that my daughter would not be staying on for the summer. We have paid all of our very significant tuition fees to KinderCare for several years for days our children didn't attend for vacation dates, for days/ weeks even during COVID when the school was closed. This is just bad business.
Business response
06/20/2024
Hi, ****,
Thank you for taking the time to leave a BBB review for KinderCare. If a parent has any questions or concerns during their time with us, we strive to respond urgently, compassionately, and professionally. We are sorry to hear that your experience *** have been inconsistent with this, and we want to assure you that we are looking into your concerns further. ******* your local district leader was able to look into this matter; on April 29th we received an email stating that care will be cancelled immediately. Since the notification was received the start of the week a charge of $382.50 was made for the week in addition to the $55.00 summer fee and $30.00 late fee. ******* has gone ahead and reversed the Summer and late fee on your account. I have attached a copy of the statement on this BBB for your reference. Please feel free to reach out to our local District Leader, ***************************** for any additional information; she is available at ************** or at *************************************************.
Warm regards,
*******, Family Operations

Customer response
06/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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