ComplaintsforCopytronix
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Complaint Details
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Initial Complaint
05/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have filled out the online request to have someone contact me multiple times. I had tried emailing the rep **** card we had but apparently they are not employed there anymore. I emailed the general email multiple times and have not gotten a response. I called and spoke with someone who wasn't helpful and could not provide me with any information and told me someone would reach out to me about my inquiry and I have not heard back yet. All I'm asking is to speak with a real person to give me a quote on how much it will be to continue to have our machine serviced once our contract expires next month or what our options are based on usage etc. We haven't gotten any information about what our options are once we own the machine. All I have for records are the emails I have sent but does not show each time I submitted an inquiry on their website.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.