Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Additional Information

Not BBB accredited

Additional Information for Montavilla Guitar Studio

View full profile
Location of This Business
7828 SE Stark St Ste D, Portland, OR 97215-2358
BBB File Opened:
8/1/2019
Years in Business:
11
Business Started:
9/20/2013
Business Incorporated:
9/11/2013
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:
Limited Liability Company (LLC)
Hours of Operation

Primary

M:
12:00 PM - 6:00 PM
T:
12:00 PM - 6:00 PM
W:
12:00 PM - 6:00 PM
Th:
12:00 PM - 6:00 PM
F:
12:00 PM - 6:00 PM
Sa:
Closed
Su:
Closed
Business Management
  • Mr. Neil F Mattson, Member
Contact Information

Principal

  • Mr. Neil F Mattson, Member

Customer Contact

  • Mr. Neil F Mattson, Member
Additional Contact Information

Website Addresses

Serving Area

This company serves Portland, Oregon.

  • OR
Products and Services
Music Instruction Teachers and Lessons, One on One and Group Music Lessons, Summer Rock Camp, Music Theory and Composition, STICK CONTROL, SYNCOPATION, A FUNKY PRIMER, Bentsils (Black), Bentsils (Red), Bentsils (Green), BTLS/STRIPES TIN, D'ADD P/B 12/53, D'ADD P/B 13/56, D'ADD EL-12/52, D'ADD P/B 11/52, PRO-A SP NORM, D'ADD CON UKE, D'ADD SOP UKE, D'ADD TEN UKE, D'ADD ELEC 10/46, D'ADD ELEC 11/49, D'ADD ELEC 9/42, D'ADD ELEC 8/38, N/W BASS 45/105, P/WAVES CLOTH, BRIDGE/END PINS, HOLOGRAPHICS PK SINGLE, D1 FAB DISTORTION, D2 FAB OVERDRIVE, D3 FAB METAL, D4 FAB SLAP ECHO, DEAN MARKLEY 12/24, DU-12 UKULELE, DU-125 UKULELE, Soprano Ukulele, DIXON SNARE STND, Pick pouch, DYNARETTE LG, DYNARETTE SM, 12" PRACTICE PAD, Piano Adventures Primer Lesson Book, Piano Adventures Primer Theory Book, Piano Adventures Level 1 Lesson Book, Piano Adventures Level 1 Theory Book, Piano Adventures Level 2A Lesson Book, Piano Adventures Level 2A Theory Book, Piano Adventures Accelerated Older Beg. Lesson Book 1, Piano Adventures Accelerated Older Beg. Theory Book 1, Piano Adventures Accelerated Older Beg. Lesson Book 2, Piano Adventures Accelerated Older Beg. Theory Book 2, FENDER PK SINGLE, Shell picks, 10' CA INST CABLE 002, 10' CA INST CABLE 057, 10' CA INST CABLE 009, MGS Tote Bag Black, MGS tote Bag Green, MGS tote Bag Purple, R/W BASS 45/105, DLX MUSIC STAND, STD DRUM KEY, 10' INSTR CABLE, Uke strap, CLASSIC GTR STND, GHS P/B 14/58, GHS FAST FRET, HAL LEONARD BK1, Essential Elements for Ukulele, Folding music stand, HOHNER 1/2 CLASSICAL GTR, HOHNER 3/4 CLASSICAL GTR, TORTEX SHELL PK SINGLE, GUNS N ROSES PK TIN, K HAMMETT PK TIN, BLACK KYS CAPO, GOLD KYSER CAPO, LAVENDAR KYS CAPO, BLACK KYS CAPO CLASSICAL, Standard Uke Bag, Cotton Uke Strap, BASIC POLYPRO STRAP, Uke strap, LEVY'S STRAP COI FISH, LEVY'S STRAP COMIC, LEVY'S STRAP BLUE FLOWERS, LEVY'S STRAP BUGS, LEVY'S STRAP GREEN CHEV, LEVY'S STRAP PURPLE CHEV, LUCIDA 3/4 CLASSIC GTR, LUDWIG DRUM KEY, FOAM EAR PLUGS (3), MARTIN PIN PACK, Matirx Quartz MR500 , Practice Planner, Uke strap, SHEET MUSIC STND, Peavey PKS H Blue, Peavey PKS MH Green, Peavey PKS XH Purple, PICKS/LB (100) PK SINGLES, PICKS/LB (100) PK 5-PACK, NICKEL STRAPLOCK, Schaller S-locks 445, Shubb Capo Steel, Shubb Capo Nylon, SNARK SN5X TNR, BLK ORCH STAND, WOOD STRING SWING, TKL DREADNAUGHT BAG, TKL Electric Bag, TKL Electric Bass Bag, TKL 1/2 GUITAR BAG, TKL 3/4 GUITAR BAG, 1 SPOT ADAPTER, American Heritage Maple 5A, American Heritage Maple 7A, AMBER SPEED KNOB, BLACK SPEED KNOB, GOLD SPEED KNOB
Payment Methods
  • Cash, check, most credit cards
Refund and Exchange Policy
  • RETURN POLICY 
    Last updated August 29, 2019 
    Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy. 
    RETURNS 
    All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 
    RETURN PROCESS 
    To return an item, please email customer service at manager@montavillaguitarstudio.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address: 
    Montavilla Guitar Studio Attn: Returns
    RMA #
    7828 SE Stark St Ste D Portland, OR 97215 United States 
    Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
    REFUNDS 
    After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed. 
    EXCEPTIONS 
    The following items cannot be returned or exchanged: 
    ? Items with opened packaging 
    For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
    QUESTIONS 
    If you have any questions concerning our return policy, please contact us at 971-266-1647, or email manager@montavillaguitarstudio.com 
Social Media

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.