ComplaintsforGladstone Mitsubishi

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2015 ****** outback a few months ago and was not told about the vehicle being in an accident, I attempted to trade in the vehicle and it was brought to my attention and now I am having serious mechanical issues with the vehicle

  Business response

  06/18/2024

  Thank you for the opportunity to assist you with this matter. After reviewing your purchase from July 2023 (11 months ago), I do show that a carfax was presented on this vehicle as well as an "as is" disclosure, that were both acknowledged and signed by you at the time of sale. This particular vehicle was taken in on trade which triggers a used car vehicle inspection prior to selling the vehicle and was completed by our service team. Unfortunately, when vehicles are traded in, we aren't always made aware of damage or issues from the person/company trading in the vehicle which is why we, as a dealer, perform our own due diligence to ensure that the vehicle meets safety standards and can be sold. If you have additional items to discuss, please feel free to reach out to the dealership so that we may address those.  

• Initial Complaint

  06/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Very unscrupulous dealership. They sold us an electric car with the promise of delivering the next day and including a charger. They claimed that the 100+ point inspection showed all parts in good working order. After we signed, they changed the delivery date to 2 weeks later. When we pushed and got them to deliver 5 days later, they delivered the car dead without a charger so we couldnt use it, leaving us with 1 vehicle and 2 commutes for days. After we finally got a charger, the charger port didnt work, and the touch screen that operates all major functions on the car stopped working within a few days. We are now stuck with a supposedly good working order vehicle that doesnt charge with any home chargers any barely functions when turned on due to the lack of home screen capability (on a Tesla, nearly everything is run from this screen). To each major issue that has arisen, they have claimed there was nothing they could do, which is patently untrue. Ive purchased dozens of vehicles in my life. This is the single time Ive experienced this kind of stereotypically dishonest used car salesman behavior, and the first time Ive been sold a lemon car that was so egregiously misrepresented.

  Business response

  06/18/2024

  Thank you for the opportunity to resolve this issue. After discussing the specifics with the sales department, it is the understanding of Gladstone Mitsubishi that all attempts were made to resolve the issue with the charger/charging of the vehicle. We did purchase a charger from a retailer near you as well as offered to pay for an Uber or Lyft to get you to and from the retailer so that the charger would be made available to you timely, which was declined. In addition to purchasing the aftermarket charger at a local retailer, we did purchase a Tesla charger for you as well for the vehicle. We did complete an inspection of the vehicle on May 20th of this year to which we completed wiper blade replacements as well as a test drive to ensure all components are in working order. If you have further issues that need addressed, please feel free to reach out to the sales team at the dealership directly.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2021 Rav 4 and Gladstone Mitsubishi promised to issue a check for 500 dollars to get the windows done with a tint job and they never sent the check

  Business response

  05/20/2024

  I appreciate the opportunity to resolve this matter. I show that a check was issued to *********************** on 05/07/2024 and that the check was cashed as of 05/17/2024 in the amount of $500.00. Otherwise, I show at this time, that the issue has been resolved and there is nothing further to be completed on our end.  If there is another matter you'd like to discuss or resolve, please feel free to reach out to the dealership and we'd be more than happy to assist. 

  Business response

  05/20/2024

  I appreciate the opportunity to resolve this matter. I show that a check was issued to *********************** on 05/07/2024 and that the check was cashed as of 05/17/2024 in the amount of $500.00. Otherwise, I show at this time, that the issue has been resolved and there is nothing further to be completed on our end.  If there is another matter you'd like to discuss or resolve, please feel free to reach out to the dealership and we'd be more than happy to assist. 

  Customer response

  05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Car door seal is bad dealership refusals to repair it and now has mold growing inside the car.

  Business response

  03/11/2024

  It is the understanding of Gladstone Mitsubishi that this compliant was issued for the incorrect dealership after discussing this information directly with you. We have asked that the complaint be removed/marked as resolved and filed under the appropriate dealership. Should you required further assistance, please feel free to contact the dealership directly at ************. Thank you. 

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2022 F350 from them and the day that I picked it up it had problems with the trailer lights not working. Within 48 hours I had an engine light on. Wrench light (see manual) Battery light and a fuse blown. I took it to a **** dealer and its gonna be ****$ to get fixed. Plus I need to pay another 300 for proper inspection. From these issues I was delayed from jobs and other activities that cost me money. I had to rent a truck that did not have the proper things that I have on my truck that I bought because I had a ladder rack that I had installed on the f350 upon buying. I contacted the dealership about all this and they basically told me I bought it as is and theyre not gonna help me. They even went as far as to threaten me with helping me with $500, but not if I kept up my attitude quote on quote from the general manager mouth. I live 300 miles away so Im not able to take it to them nor would I trust them to work on it at this point. I am honestly just requesting the **** and another **** for my troubles and rentals. Plus the 300 for proper inspection from the dealership. I uploaded some text messages, but a lot of it was over phone as well from dealership. But in the text messages, you can clearly see that they are not trying to help me.

  Business response

  01/29/2024

  First, let me state that I apologize for any inconvenience this may have caused you. It is the position of Gladstone Mitsubishi that an attempt was made to resolve this matter by offering to cover the $500 deductible that is required when your extended warranty is utilized. In good faith, prior to you leaving with the vehicle, we did test several different wiring mechanisms and ended up putting on a different wiring connector to help with the wiring issue related to your trailer lights not working. As stated, your geographical location makes any physical inspection or work difficult as the distance is too great. As with purchasing a used vehicle, they are sold as is (please see your signed buyer's guide). If Gladstone Mitsubishi can further assist in this matter, please feel free to reach out to ***** at ************.  

  Customer response

  01/29/2024

   
  Complaint: 21166475
  
  I am rejecting this response because:
  It is stated that I bought as is, but this all happened with before 72 hours of even owning the vehicle. It was not sold in good faith or else I wouldnt have had issues within three days of owning a ********************************* $1500 as a bunch of the stuff was not under warranty. And the warranty company refused to pay anyways. I also did not have a vehicle for three weeks until it was able to get into the dealership and fixed. After spending $76,000 on a vehicle. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2021 *** **** sport from Gladstone Mitsubishi in June. I had the intention of going for a Mirage ES hatchback. When I got there they had no Mirage ES on hand but suggested test driving a *** **** as its size was comparable to the Mirage. They talked me into going with the **** After financing it and driving home, I discovered that a rear passenger seatbelt does not work. I contacted them for this safety issue because I have kids that ride in the back. They did not reach out to fix it. I recently told them again about this, giving them a chance to repair the safety issue and they still did not offer to do so. Also I then found out that insurance would not cover the *** as it apparently had a theft issue that *** recently worked on a settlement for. I got the *** ******** update and insurance still will not cover it. The dealer did not tell me about these manufacture defects with the safety issue and the insurance companies not wanting to cover them. This is fraud and they should take the car back and clear the financing with the financing company. They should pay for the car since they failed to address the safety concerns of the seatbelt that was reported multiple times since June. ****** lemon laws state a car can be returned for a dealer not dealing with a safety issue in a timely manner. They should tell customers of safety issues and they shouldve at least got the ******** update before selling it. Cars like that should not be available as a financing option since financing companies want you to have full coverage and insurance companies refuse to do that.

  Business response

  12/04/2023

  Thank you for giving us the opportunity to resolve this concern. It is the understanding of Gladstone Mitsubishi that an agreement has been reached to correct the seat belt issue in the rear seat. ***** has discussed getting the vehicle scheduled in with our service department to correct the seat belt issue. At this time, we are awaiting the service department appointment to complete the repair. 

  Customer response

  12/06/2023

   
  Complaint: 20907667
  
  I am rejecting this response because: this addresses only part of the complaint. It will resolve the seat belt safety issue but does not address the fraudulent sale of the unsafe vehicle with faulty security features that result in my familys safety being at great risk. Gladstone says they like to do good business but this is fraudulent and bad business.
  
  Sincerely,
  
  *******************************

  Customer response

  12/12/2023

  The original complaint was not answered. They scheduled an appointment to fix a safety issue (seatbelt). I went to the appointment and they checked it out and said theyd have to order a seatbelt and Id have to come back at another time. So they wasted my time. They knew what they were supposed to repair and yet didnt have a seatbelt on hand knowing what I was coming in for. Also the car has had check engine light problems twice since June. Its a lemon. They need to do the right thing and make this right by taking this vehicle back and getting me into another vehicle or give me my money back.

  Business response

  01/22/2024

  Thank you for bringing this issue to our attention and I sincerely apologize for the inconvenience. It is the understanding of Gladstone Mitsubishi that the seat belt issue has been resolved by the service department and that no further action is needed. As far as exchanging the vehicle, ***** in sales has reached out to resolve this several times with no response. Please feel free to reach out to the dealership to resolve this matter, if further action is necessary. 

  Customer response

  01/28/2024

   
  Complaint: 20907667
  
  I am rejecting this response because:

  This car should not have been sold in the first place. If the service department had done their job, it would not have made it to the sales floor due to the seat belt alone. That shows this business does not properly complete its required safety inspections. Also, the car is still not safe. Due to the engine issues I reported that should not be happening so soon after purchase and the fact that the security update had not been done and the car has to be stored at all times or it will be stolen. My wife and kids feel unsafe taking it even to a store because many are stolen around here. ***** in sales only had one solution and that was to trade in the *** **** and finance another car, while rolling in the loan from the *** * which is unacceptable. I simply wish to return the *** **** and be done with it. Theyve already made money off of the Outlander I originally traded in and Im willing to cut that loss. If ***** and your business likes to actually do GOOD BUSINESS, contact me to take the *** back with all the safety issues and you deal with the loan. I would accept that resolution and update this complaint as resolved immediately.
  
  Sincerely,
  
  *******************************

  Business response

  02/05/2024

  While we understand your frustration, it's important to clarify that our dealership adheres to strict safety inspection protocols mandated by regulatory authorities. The seat belt issue you encountered was unfortunate, and we've taken immediate steps to resolve the issue.Unfortunately, as for the other concerns, as with any mechanical device,unforeseen issues can arise post-purchase. We take these matters seriously and have promptly addressed your reported concerns. The core problem lies in the excessive cost of insurance premiums for this vehicle. Please inform the BBB that we have indeed addressed your initial complaint and provided assistance.
  
  As for your request to return the Kia ***** we must emphasize that the vehicle was sold to you in good faith, meeting all necessary safety and quality standards. We are committed to ensuring your satisfaction and are open to discussing potential solutions. However, it's important to acknowledge that returning the vehicle and absolving you of the associated loan obligations is not a feasible resolution.
  
  We remain committed to providing excellent customer service and encourage you to contact us to discuss alternative options that align with our dealership's policies and your needs. Should you choose to do so, please ask for ***** in sales. Thank you for your understanding, and we look forward to resolving this matter amicably.

  Customer response

  02/05/2024

   
  Complaint: 20907667
  
  I am rejecting this response because:
  It was sold in bad faith. Proper safety inspection was not done completely which is why the seat belt was not discovered and why the car does randomly while driving. And when reported to *****, he simply suggested refinancing into a new car. Nothing to do with high insurance. Just safety related because my family couldve died. I will be returning this car tomorrow. You can keep the money you made off my Outlander trade and the cash I put down. But you will take this unsafe car back tomorrow and you will deal with *********. That is my deal. Once you accept it tomorrow, I will resolve this with the BBB and remove my negative reviews from Yelp and ******* See you tomorrow.
  Sincerely,
  
  *******************************

  Customer response

  02/14/2024

  The business did not address the fact that they sold an unsafe vehicle that should not have passed the safety inspection. I mentioned to ***** about the vehicles engine also dying randomly and that the unsafe vehicle should be returned. He simply said to take the warranty elsewhere and that I was no longer welcome at that business after yelling at me on the phone and cussing me out. Highly unprofessional behavior. I again mentioned all that they had to do was take the unsafe vehicle back and they were not willing to do that. If they did I would consider it resolved.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  i purchased a ****** truck and they delayed shipment even know i paid in full for shipment and did a wire transfer on the balance, Because of this i asked in writing to the sales person and manager to stop/cancel the sale which i thought they had done, Instead i received a text telling me the truck had been shipped 5 days later. Now they are refusing to complete paperwork needed to register the vehicle and refuse to send me the title for thirty days, I have no idea where the truck is and they refuse to return my funds. i have 30 text exchanges and email that support my position.

  Business response

  07/03/2023

  As of July 1st, 2023 a mutual agreement been reached between both parties, see attached. 

• Initial Complaint

  03/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i purchased a Van from Gladstone Mitsubishi ******** online - I am in **** **. I was assured there was no structural damage to the vehicle after reviewing the car fax report with them where there was a yellow warning saying there might have been structural damage. I have text's between me and the sales rep that says he can assure me and that his service guys assured him that there was no structural damage. I bought the car in Oct and it went to a garage for another company to do an internal conversion on the van to get it ready to be a camper van. Its been inside a garage and had $20k worth of internal work on it. Now that the work has been completed and the Van is onside in my driveway, there is water damage to where there is a repair made on the top of the van that is letting water inside the van, and there is now water damage to the components I just had the $20k of work done on it.I took it to a local fiberglass expert here in town, Coach Masters **** ** and they said it is likely a $10k repair to fit the structural issue and stop the leak properly. THey were the ones who encouraged me to get in touch with BBB to see what can be done to help with the cost of fixing the structural damage on the car from the dealership. I'm trying to work with the dealership but they are unwilling to consider taking accountability and saying the only option they're offering is to trade it in at a lower value since i got it 5 months ago, and also they'll have to consider the roof damage now which will get taking into consideration with the trade in price. It all just feels scammy and slimy and really bad business. I bought the Van for $41k, put $20k of work into it that is getting ruined by the structural damage, and the quote to fix the structural damage is $10k.

  Business response

  03/27/2023

  I have included the carfax signed by the customer that clearly shows the accident and damage reported and repaired. There is no mention of structural damage and the structural damage history on the carfax report shows No Issues Reported. I have also included the buyers guide signed by the customer that clearly lists this vehicle as is - no warranty. We feel that everything we knew about the vehicle was disclosed properly. The damage indicated on the car fax report was repaired in June of 2021 and no leaks or water damage were visible at the time we sold this vehicle over a year later in October of 2022. The leaks and water damage occurred after another shop performed considerable alterations to the vehicle. 

• Initial Complaint

  11/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  *************************, in "special financing," keeps sending me "offers", yet I have requested in writing for her and all others employed by or contracted with this business to immediately stop all forms of communication and to destroy my personal information they may have in their system. I feel like it's harassment for them to continue contacting me after I ask them to stop.

  Business response

  12/07/2022

  ****************** called us on the November 25th, after business hours, and spoke with ***************** in the special finance ***** He notified her that he would remove her from the list but it can take up to 4 weeks to stop all the letters. The mail is preprinted and sent to the mail house for distribution at preset intervals.

  The next day, November 26, ****************** emailed to be removed from the list. We responded with the attached email. The email provided a link for her to click to opt out. Each one of our mailers also include the email address to opt out but I can take up to 4 weeks for the same reason mentioned above.

  ****************** filed this complaint on November 26th, the same day we were notified during business hours to remove her from the list.

  ****************** has been removed and will not receive any more offers from us as soon as the preprinted mail has been distributed as there is no way for us to stop it from leaving the mail house.

   

  Thank you,

  *************************

  Gladstone Mitsubishi

• Initial Complaint

  09/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have taken my car to this location for several times each time I take them they tell me different problems in my car and charge me money, My wont start without jump start I was told by the manager at the service center it needs new battery I had replaced it then last year on the Labor Day it got stuck on the freeway luckily my brother with cerebral palsy and I are still alive I had it towed at this location and was told that it s Alternator and I mentioned to them at the service center that the car has a new alternator and they insisted it s the alternator, I was still having problem and I asked them why did you change the alternator without doing a test he said I assume its the alternator. The problem still was not solved and I took it back to them and they run a test and said we couldnt find anything but you have to have pressure hose change and top of the fluids now it cost me &******. And to change alternator it cost me &******. Now my car is parked in the drive way and not running alt all. Did some research on this kind of vechicle **** Lancer have issues and it is parked on a lot and no one can figure out what issues are.

  Business response

  10/20/2022

  In response to the complaint, I have attached the repair history of the vehicle as well as the resulting letter of the internal investigation. 

  Customer response

  11/10/2022

   
  Complaint: 18125387
  
  I am rejecting this response because:

   

    I need this case to reopen   because I have taken my vehicle for this problem so many times and they keep on changing parts, but the problem is not solved. When all the vents are open and when the engine is off the car still runs and the battery dies.

   

  Thanks,

  Madhavi   Priestap

  
  
  Sincerely,
  
  *******************************

  Business response

  11/23/2022

  The action of running your electronics when the engine is off is exactly what will cause the vehicle battery to die and the vehicle to not start. The customer was educated on the causation of her complaint several times in detail. Therefore, the complaint is invalid as the outcome is a direct result of the customers own actions. Therefore if you run your electronics without the engine running the alternator charging, your battery will die and the vehicle will not start.

  Customer response

  12/06/2022

   
  Complaint: 18125387
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Customer response

  12/07/2022

  I don't agree with the dealer's response, and I don't think this has been resolved.

  Customer response

  12/07/2022

  Can anyone find out why All the Mitsubishi's have the same problems and dealers couldn't fix it. Switches in the dashboard. My car problem never got solved. electrical  issues that drains the battery. A  parking lot full of Mitsubisihi"s not running no one can solve the problem it is the dealership problem.
  Go on ******* to find out more about it.
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩