Business ProfileforAtlas Management LLC

Our front door has not been properly latching off and on for at least 6 months, in addition to other problems. Multiple tenants have filed multiple reports, and emailed/texted repeatedly. A tenant recently had a peeping *** touching himself, and informed them, which should have prompted them to have more urgency. Two weeks ago it started acting up again and I put in a maintenance request, and emailed a video. I have emailed the address provided and texted the number provided (just this Wednesday was last time provided) a few times since the report. On Wednesday I reported them to the city, informed them that they have been reported, and put in a 1 star ****** review about that and other problems in hopes to get their attention. On Thursday I texted the after hours maintenance number and filled out the contact us form on their website. It was not until after I happened to run into the manager yesterday morning that they informed everyone via email that they were working on it and aware that it's a safety problem. They also aren't cleaning regularly, left a fridge with the door on it for weeks by the dumpster after replacing it in an apartment and furniture was piling up. I emailed pictures of the filthy building and dumpster area with fridge and then they cleaned. Shortly after that I had to mail them a check for rent, did priority mail to have proof of delivery and by extension payment date, and they insist that it wasn't paid until the 5th of the following month despite my submitting screenshots of delivery confirmation multiple times. I was unable to pay September rent online and mailed a check via priority and was charged a late fee. Then when I asked for written policy I was told that I had to ask for online payment to be turned back on, at their discretion, referred to my lease, which they had incorrectly interpreted as verified by an attorney.

Dear Sunshine,
Thank you for reaching out, we vale your feedback and am sorry to hear that you are experiencing issues at the community you reside at. After reviewing the maintenance history, it looks like our team has been aware of the issue with the door and have made multiple attempts in repairing it. Due to the issue being infrequent, it has been difficult to diagnose but there is currently a third-party vendor working on a permanent solution. 
We also want to verify that we have a cleaning company visiting the property weekly in order to keep the premises free of debris. It looks like there may have been "bulk" items needing pick up which would require a separate vendor to remove it as the cleaning company would not be able to remove that from the site. After reviewing the tenant portal, it looks like the account allows online payments in full but if you are ever having trouble with that we ask that you please contact our friendly team in order to resolve the issue. Please note, the online portal is locked if payment is not received by the 8th of the month. 
We are very sorry to hear that your experiences lately have not met expectations, and we will continue to work to make the property an enjoyable place for everyone. Please feel free to contact our team directly if you have any questions or concerns at ************************************************************************* or ************.