ComplaintsforHeavenly Doughnuts Shop
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Complaint Details
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Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I went to shop location at ******************************************************************************************************** They have always advertised on their building, online, and anywhere else I have seen them that they are 24 hours. I went to this location on 6/22/23 and myself and another customer were locked out of the store while the employee watched us try to enter the doors he had locked. It was advertised everywhere that it is 24 hours but Im guessing some employees of this business will lock customers out on slow nights so as to not have to deal with them. It was between 1 and 2 in the morning. The main issue is being denied service, but my secondary issue here comes in with my time and lost gas as a customer. I drove all the way to this place and wasted my gas and time only to be locked out.Business response
08/27/2023
I am sorry that we were not open when you arrived. Our main Donut Maker had surgery and could not work for 3 weeks. The person you saw in the store was fairly new and doesn't speak much english and was only trained on making donuts. So we thought it best to just have the store closed during the overnight hours for the 3 weeks that the main donut maker was recovering from his surgery. Feel free to come anytime now as he is back at work and we are again open 24 hours a day.
Sincerely,
*************************
Customer response
08/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.