ComplaintsforSimplicity Homes LLC

• Initial Complaint

  06/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Simplicity hired an excavator to do our foundation work. Without needing to the excavator dug into our hillside; that we had previously paid to have excavated into a safe, stable slope. He had no reason to tear into the hill. Leaving it a drastic dropoff with huge holes tore into the *****************. This happened over a year ago. We have been going back and forth with Simplicity to find a resolution. The company finally agreed to do a geotechnical study of the hill. If the study proved the hill was stable, they would then do landscaping to make it look nice. Simplicity did not do a geotech study, they hired a company to do an observation of the hill. After arguing with Simplicity that they did not do what was agreed upon, they continued to refuse to do what was promised. I did speak with the engineer who did the observation. He reassured me that our hill shouldn't slide away. So we agreed to move forward with the landscaping. Simplicity said we would meet with the landscapers to discuss best plant options for our clay ***** We never had a meeting. We were notified the night before the landscapers showed up. Telling us what they would be planting and how much. I immediately called our project manager and told him I didn't want those plants, they won't do well in our ***** Not to mention the quantity of plants was insufficient. The plants were planted anyway, without our permission. My husband and I have complained numerous times. Going as high as their customer service manager, ******. I have been repeatedly told that the landscaping was a courtesy, we never told anyone we didn't want those plants, that they'll grow fine in our clay ***** I'm only asking that they remove the plants they never should have planted and plant what I want.

  Customer response

  06/12/2024

  Hi, I couldn't find where to enter this on the original complaint. I wanted to let you know, Simplicity did reach out today and has agreed to replace the plants and take care of a few other outstanding issues. I want to thank you for your help. I was getting nowhere trying to resolve this on my own. I will let you know when the plants are actually replaced. 

  

  Business response

  06/14/2024

  6/14/24
  
  Re: BBB Claim ID # ******** ***********************
  
  Simplicity by Hayden Homes
  
  To Whom it may ********
  
  We appreciate the opportunity to respond to this claim, concerning the following:
  
  Simplicity hired an excavator to do our foundation work. Without needing to the excavator dug into our hillside; that we had previously paid to have excavated into a safe, stable slope. He had no reason to tear into the hill. Leaving it a drastic drop off with huge holes tore into the *****************.This happened over a year ago. We have been going back and forth with Simplicity to find a resolution. The company finally agreed to do a geotechnical study of the hill. If the study proved the hill was stable, they would then do landscaping to make it look nice. Simplicity did not do a geotech study, they hired a company to do an observation of the hill. After arguing with Simplicity that they did not do what was agreed upon, they continued to refuse to do what was promised. I did speak with the engineer who did the observation. He reassured me that our hill shouldn't slide away. So we agreed to move forward with the landscaping. Simplicity said we would meet with the landscapers to discuss best plant options for our clay ***** We never had a meeting. We were notified the night before the landscapers showed up. Telling us what they would be planting and how much. I immediately called our project manager and told him I didn't want those plants, they won't do well in our ***** Not to mention the quantity of plants was insufficient. The plants were planted anyway, without our permission. My husband and I have complained numerous times. Going as high as their customer service manager, ******. I have been repeatedly told that the landscaping was a courtesy, we never told anyone we didn't want those plants, that they'll grow fine in our clay ***** I'm only asking that they remove the plants they never should have planted and plant what I want.
  
  We, Simplicity Homes, care about the communities in which we build. We take seriously any dispute we may have created with a member of our community. In an effort to resolve this matter, our Senior Project Manager, *************************, met with ****************** on Monday, June 10th about her expectations on how to further stabilize the slope her construction team provided outside of our Contract together.  As discussed on June 10, and agreed upon by all parties, Simplicity by Hayden Homes will plant approximately (50) 1 gallon,Phlox plants at the top of the slope so that they grow over the jute mesh already provided, by Simplicity by Hayden Homes at a prior date.   As communicated, ************************* will have a date of install of this work to ****************** by June 14th. 
  
  We appreciate the opportunity to respond resulting in a more positive relationship with our homeowners neighbor. We never take it lightly that a member of the community felt it necessary to contact the BBB.
  
  Sincerely,
  *******************************
  Construction Director, Simplicity Homes

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired simplicity to build our home.the front door was installed damaged and they ordered a new door. It to was delivered damaged and they want to install this door and have us accept it. We paid for a door that is not damaged or repaired. They want to close out are claim without even asking us if we want a third door ordered, that is not acceptable to us,period!!

  

  Business response

  02/12/2024

  February 12, ****
  
  
  
  Re: BBB Claim ID # ********. ***************
  Submitted on 2/8/****
  Simplicity by Hayden Homes
  
  
  To Whom it may ********
  
  We appreciate the opportunity to respond to this claim, concerning the following:
  
  We hired simplicity to build our home. the front door was installed damaged and they ordered a new door. It too was delivered damaged and they want to install this door and have us accept it.We paid for a door that is not damaged or repaired. They want to close out are claim without even asking us if we want a third door ordered, that is not acceptable to us, period!!
  
  We, Simplicity Homes, care greatly about the quality of our builds and we want our customers to be completely satisfied with their homes. We take seriously any complaint made by a customer.
  
  To resolve this matter, we have talked with **************** and agreed to the following:
  
  **************** has agreed to let Simplicity Homes attempt to correct the ********************** in the door at the bottom corner of the door. 
  **************** has agreed to let Simplicity Homes hang this door in its intended position at the entrance, on February 16, ****. 
  Simplicity Homes will let **************** tell us after these first two steps are completed if he accepts the front door as completed. 
  If **************** chooses not to accept the front door, Simplicity Homes will re-order a new door, track its delivery which could take up to two months, stain, seal and install at a date to be determined. 
  Simplicity Homes will have representation on site next Friday, February 16, ****, to manage the above steps and **************** will communicate to them his acceptance or denial of the door.  I, ******************************* - Construction Director, will follow up with **************** as well next February 16, ****, when the work is completed. 
  
  Additionally, Simplicity Homes will write **************** a signed letter, on letterhead, that will extend his warranty for one year on the front door and on any window that has not been replaced to date due to failures of seals or otherwise. 
  
  Sincerely,
  
  
  *******************************, Construction Director

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We are neighbors to Simplicity Home Construction site. We had purchased our home 6 mos prior to the start of the home build. At the time of the construction we discovered that 1 of 4 of our 46' windows had been damage. The window sits on the side of our home that is considered a low traffic area. Our house sits 5 from the construction of the adjacent house. We witnessed construction workers moving building material, and equipment on our property within close distance from our home. The window that was damage is our bedroom window and we kept the blinds down because of all the workers and had no privacy. Because of the construction and all the dirt and dust generated and covered our windows we were not able to see the damage that was done until after completion and a proper cleaning. I called the warranty ***** spoke with *** who told me it was not their problem because I could not prove it and it was bad business to pay for damages incurred without proof. I was upset by his response and asked for his supervisor. I called ****** the next morning and she came out that afternoon to look at the window. While ****** was here I express my frustration regarding the comment *** made to me. ****** response was to chuckle and say we train *** to say NO, that is his job. I was surprise by ******* response. ****** asked me to get quotes on repairing the window and let her know what I found out. I called her back the same day. She returned the call the next day. She told me she was willing to pay half of the replacement of the window. I told her I did not think that was right, all I was asking for was my window to be returned to the way it was prior Simplicitys build. She tried to blame shift that we were victims from another sources and that her company should not be held accountable for what was done since we had no proof it was them and by paying half she felt it was a generous offer in this situation. I just want my window returned to in original condition

  

  Business response

  09/08/2023

  9/8/23
  
  
  Re: BBB Claim ID # ******** -*************************
  Simplicity by Hayden Homes
  
  To Whom it may ********
  
  We appreciate the opportunity to respond to this claim, concerning the following:
  
  We are neighbors to Simplicity Home Construction site. We had purchased our home 6 mos prior to the start of the home build. At the time of the construction we discovered that 1 of 4 of our 46' windows had been damage. The window sits on the side of our home that is considered a low traffic area. Our house sits 5 from the construction of the adjacent house. We witnessed construction workers moving building material,and equipment on our property within close distance from our home. The window that was damage is our bedroom window and we kept the blinds down because of all the workers and had no privacy. Because of the construction and all the dirt and dust generated and covered our windows we were not able to see the damage that was done until after completion and a proper cleaning. I called the warranty ***** spoke with *** who told me it was not their problem because I could not prove it and it was bad business to pay for damages incurred without proof. I was upset by his response and asked for his supervisor. I called ****** the next morning and she came out that afternoon to look at the window.While ****** was here I express my frustration regarding the comment *** made to me. ****** response was to chuckle and say we train *** to say NO, that is his job. I was surprise by ******* response. ****** asked me to get quotes on repairing the window and let her know what I found out. I called her back the same day. She returned the call the next day. She told me she was willing to pay half of the replacement of the window. I told her I did not think that was right, all I was asking for was my window to be returned to the way it was prior Simplicitys build. She tried to blame shift that we were victims from another sources and that her company should not be held accountable for what was done since we had no proof it was them and by paying half she felt it was a generous offer in this situation. I just want my window returned to in original condition.
  
  We, Simplicity Homes, care about the communities in which we build. We take seriously any dispute we may have created with a member of our community. In an effort to resolve this matter, we have met with ************** at her home to further assess the situation. While we cannot confirm one of our subcontractors caused the damage, we have agreed to replace her window at no cost to her.
  
  We appreciate the opportunity to respond resulting in a more positive relationship with our homeowners neighbor. We never take it lightly that a member of the community felt it necessary to contact the BBB.
  
  Sincerely,
  
  *********************
  Construction Director

  Customer response

  09/08/2023

  *** was very nice and understanding. He apologized for how we were treated and is taking care of everything. I appreciated his quick response to our situation and I have no doubt that we will have a favorable outcome. 

  Customer response

  09/08/2023

  *** was very nice and understanding. He apologized for how we were treated and is taking care of everything. I appreciated his quick response to our situation and I have no doubt that we will have a favorable outcome. 

  Customer response

  09/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October-current. There is hinging construction occurring with multiple code and OSHA violations occurring. Construction materials blocking egress, sidewalk and left in the street. A porta potty is sitting where they removed the sidewalk. No construction tape or safety marking off the area during construction nor after the workers leave for the day. Construction materials scattered everywhere outside in nearby public areas. Vehicles block access to mail boxes and neighboring driveways.Work being started before 7am and continues until 730pm, work continues on holidays and during weekends. No permits listed. Workers not safety tied off when working on the 2.5 story building. No construction license listed nor visible. Workers were rude when asked about the safety issues. This company doesn't care about their workers, or the neighborhood they are building homes in, also don't follow local code or OSHA rules. Multiple ongoing violations occurring every day.

  

  Business response

  01/26/2023

  Thank you for contacting Simplicity by Hayden Homes. We care about the communities in which we build and have considered this claim carefully. Jobsite cleanliness is very important to us, and it is our goal to provide the constant vigilance required to manage these expectations. We do apologize that at times during heavy construction phases debris was not confined to designated areas for pickup and disposal. We appreciate the communication from a community member who contacted us directly that this jobsite needed attention and responded immediately, removing the portable toilet from the right of way, reiterating to our trade partners both the importance of safety and the designated parking areas for construction team.  We believe our working jobsite is in good condition currently.
  
  Simplicity by Hayden Homes also takes safety seriously and places it first and foremost in our communication with our subcontractor teams. As part of our commitment to safety we implement a stringent regiment of required monthly Safety Toolbox talks in which we conduct meetings with our teams on site to keep safety top of mind and a priority. We do rely on our subcontractors to take safety seriously.Given the widespread geographic diversity of our region, our project managers are not able to be onsite daily but, do make regular rounds to ensure the safety and cleanliness of our job sites adhere to our highest standards. We absolutely care about our employees, and our subcontractors and are very receptive to concerns from the community. 
  
  In addition to the action already taken, we will place no parking signs next to the mailboxes and direct our subcontractors to park in the construction entrance. We are going to further manage and keep top of mind cleanliness and the impact to the community. Additionally, we will remind all subcontractors of local noise ordinance and request they do not work before 7am or past 7pm.
  
  We appreciate the opportunity to respond and dont take it lightly that a member of the community felt it necessary to contact the BBB.
  
  Respectfully,
  Simplicity by Hayden Homes Tell us why here...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩