Business ProfileforVista Pointe Apartments

If I could give zero stars, I would. You know when you read reviews and think, "Surely, it can't be that bad?" These apartments are not only that bad, they are worse. 1. During our initial walk thru, we noted multiple things that needed immediate attention. It took multiple attempts to management and maintenance to get these resolved. 2. Our door k*** broke while we were INSIDE and we were locked in for several hours. We called after-hours maintenance so many times. Left several messages. We ended up having to call the **** DEPARTMENT to come and get us out. WE had to reach out to management the next day to get a new doorknob. Not once were we checked on to make sure we were okay and at no time did maintenance return our dozen phone calls. 3. This was a short term stay for us so we only ended up being there 2.5 months. In addition to the lease break fee (which we were fine with) were the other charges they assess after move out! First of all, we didn't get a final walkthrough, red flag #1. So imagine our surprise when we're charged for a deep carpet clean, including spot removal, two hours of painting when we didn't hang up anything and 8 HOURS of cleaning when we left the apartment in better condition than we found in? They admitted that they shouldn't have charged us for the painting. They decided to paint the entire apartment - but not because of damages! So had we not said anything, we would have been paying for something we shouldn't have. And they also admitted that the apartment was left in good condition so we shouldn't have been charged for that much cleaning so they discounted it 50%. Best part? They stated their vendor said the carpet had multiple stains and was heavily soiled. I can't wrap my head around this. We did have dogs, but not one time did they have an accident--we were there for less than 3 months! They had zero sympathy of this and pretty much didn't believe us either. I unfortunately didn't take pictures so I had no recourse here. RUN