ComplaintsforWest Coast Metal Buildings Inc

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought metal cover a little over one year ago and the roof started leaking at the seam and where the panels overlap. The cover has not sat through heavy rain season like we are having, now.

  Customer response

  11/10/2023

  This is a bid I obtained to repair my cover....see attached. fyi

  Business response

  11/16/2023

  Hello,

  We have reviewed all the photos, but as we had told **** before we would need to see a few more clearer photos of the entire building. Showing the inside and outside of the structure to make a determination of the cause of the leak.
  

  Customer response

  11/18/2023

  new photos 11-18-23 per what I understand you are asking for. Mark ***

  Business response

  12/04/2023

  Unfortunately, after further review of the photos it looks like normal care and maintenance of the building was not maintained as that can commonly lead to leaks, specifically referring to debris on  the roof. Also after reviewing the photos it looks to be a strong white line in one of the seems that was not done by us which falls under alterations to the building. After *************** are made to the building it is not something that we can fix due to the building being altered from its original install. We are sorry that this leak occurred, had we been notified within a timely matter it is usually something that we can come out and correct but unfortunately since it has been over a year since the install and modifications have been made we are not able to do anything at this time. All this is clearly laid out in the bottom of the contract you signed.

  Sincerest apologies
  

• Initial Complaint

  04/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is unbelievable. I spent $25000.00 on a metal building to which I am finding out now, the roll doors they installed does NOT support door openers and the roof cannot support rain gutters.I recently had 3 garage door contractors out to see if the door can be equipped with electric openers. All 3 contractors said no, it is not possible. I will have to replace both doors to the tune of $5,589.00 for both doors. Only then would then be able in install garage door openers for an additional cost of $1200.00.Also, I had Lowes and Leaf Guard come out to quote me rain gutters on the same building. Again, I was told by both installers it is not possible because there is no beam or board to anchor the gutters to, only sheet metal and that would not suffice.What kind of building does not support rain gutters or on the roll up doors does not support electric door openers. What a ripoff.......

  Business response

  04/27/2023

  *****,

  We are sorry to hear that you are not happy with your building. After review of your account I would like to address some of your concerns you have brought to our attention. To start, our doors are spring loaded and we never claimed to be able to support electrical roll-up attachments. Had this been brought to our attention when purchasing the building we would have informed you at such time. In reference to our buildings not supporting gutters, I am not sure why you are having difficulties finding gutters for your buildings but i can assure you that we have had plenty of customers be successful in getting gutters on their buildings whether it be a 3rd party install them or them installing it themself. Again we are sorry to hear you are not happy, but WCMB has supplied the structure that you ordered.
  

  Customer response

  04/29/2023

   
  Complaint: 19937345
  
  I am rejecting this response because: Although Westcoast Metal Building never stated that the roll up doors would support electric door openers, they also Did Not Make that disclaimer on their website informing customers of that fact. If it had stated clearly somewhere on their website that these doors "DO NOT SUPPORT" electric door openers, then I would have ordered other doors that do support electric openers.

  As for gutters, Lowes and Leaf guard gutter contractors have both informed me that it is not possible to anchor gutters to the metal building as there is no anchor points on the building, simply sheet metal and it is not possible to anchor gutters on sheet metal. I would welcome proof from Westcoast metal building that they have other customer with this type of building that have successfully had a third-party installer install gutters that can withstand snow and high winds. That's why at our expense we had Westcoast Metal building engineer the building for permitting in our area. Perhaps your engineer would like to share with me as to how and where the gutters should be anchored or secured too, after all he/she has a copy of said engineered plans.

  I would also like to know which third party gutter contractors have successfully installed gutters on a building like mine so I can contact them to come and quote the job and work to be done for me and my building.
  
  Sincerely,
  
  *********************

  Business response

  05/12/2023

  *****,
  
  You can reject our response, but that does not negate the fact that you did not inquire or research what you had purchased. Assuming that WCMB buildings support automatic doors ONLY because it doesn't state the contrary on the website is absurd and quite frankly your error. To assume that businesses will put a disclaimer for every service they DONT provide is ridiculous. 
  
  Regarding gutters, again it's not a service we provide. I'm not sure why you think WCMB would have drawings reflecting gutters if we do not provide the services. If we had drawings that reflected such, then it would lead customers to think we provide gutters. Therefore we do not reflect gutters. 
  
  What customers choose to do with their structures once installed is up to each customer, and WCMB does not need to provide proof of other customers' alterations performed by a third party or themselves. 
  
  Attached is a picture of a demo on our property with gutters installed approximately five years ago by a third party. We recommend you keep searching for a contractor in your area that can assist you further as WCMB does not feel it's our responsibility to do the search for you. 

  Customer response

  05/13/2023

   
  Complaint: 19937345
  
  I am rejecting this response because: First of all "I never said that your business provided a service for gutters"..... I simply asked you to provide me with a contractor's name or contact information of a contractor who has installed gutters on a building like the one I purchased from you! Or since I had the plans for the building engineered through your company, have the engineer look at the plans and inform me of the anchor points and their location so a qualified gutter contractor will know exactly where to anchor the gutters onto said building. The picture you sent with the gutter installed on it looks NOTHING LIKE the building I purchased from you and it proves again you are trying to cover up the truth. You know exactly the building I purchased from you

  I also asked you about your website....Why do you not put disclaimers on the website stating that your buildings or at least the one I purchased from you does not support rain gutters or automatic garage door openers?? Your website is hiding that fact and you are misleading and or lying to customers by not disclosing important information.
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an 18W 36L 12H RV cover May 2nd 2022 for approximately 4k. The day it was installed I moved my RV under the cover and the weather was dry. A couple weeks ago I removed the ***** was raining and noticed the seam on the roof was leaking in several spots. I immediately contacted the company and they said they were not responsible for leaks or installation issues after 10 days. The lady that answered the phone was extremely rude and would not allow me to speak with anyone above her about the issue. I have made several attempts to reach other individuals within the company with no help to resolve the problem. I did write a ****** review and noticed several other people with similar issues with this company.

  Business response

  04/17/2023

  ****,
  
  Our contract is a little over half a page long. Yes, the print is small, but that's so we can fit as much information as possible into 1 page in the hopes that all customers will take the time to read it and ask questions as needed. We also labeled it "Things You Should Know." We make no efforts to hide or mislead customers. 
  
  Regarding our employee, she did put in a request for a supervisor to call you, however, it can take a few business days for a return call. You did speak to our Sales manager this week,and she explained our contract and process for leak repairs if within the designated time frame that we even extend to 30 days as we understand life can get busy. However, your building was installed almost a year ago and unfortunately, we cannot provide the service of building maintenance on your building.

  Customer response

  05/02/2023

  This company should be closed down. They have terrible customer service and don't back their products. I spent approximately 4k and wish I reviewed, them prior to purchasing, my bad. They are many other people who had the same issues.  

  Business response

  05/15/2023

  Bill,

  I'm sorry but it is clearly stated on your contract that if you are not satisfied with your structure you must reach out to us within 10 days, that time period has been well exceeded as we installed this structure last July 2022. We apologize for the inconvenience. Had we been notified sooner we would have been to address the issue.
  

• Initial Complaint

  01/31/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We purchased our a-frame style 20x50x12 metal carport for our property in Eastern ** in June 2022 with the plan to move our family and 5th wheel there in May/June of this year. The guys came and installed it on 10/19/23. It snowed a good 16" around Thanksgiving and completely collapsed to the ground! Our neighbors informed us of this and we finally saw it for ourselves on 1/7/23. Now we have a $10,000 pile of crumpled metal laying on the ground. After checking the measurements of the metal with tape measure and calipers it is clear that the 14 gauge metal was used. Makes sense now why it failed. We were told by the sales rep to contact *******, but instead have been speaking with *** to no avail. Before realizing they used the wrong material, we were told by *** that since we didn't have engineered drawings the building is not rated for ANY snow load. After we let him know it was the wrong material he said he needed to speak to his "advisor" and call us back, this was a Friday. On Monday morning between 8 and 9 *** left a voice-mail stating that he would like to go over our options, plural. When my husband called back our option, singular, was to upgrade our building with engineered drawings for a discount. My husband told him that we wanted a refund because we are not comfortable putting ourselves and 2 younger children under this type of structure. *** let us know again that he needed to speak with his "advisor" and would get back to us. This was on 1/16/23 and we have yet to have any answers. He sent us an email too asking "how much of a refund are you wanting for this building?" We deserve a complete refund and another question I have is who is supposed to clean up the wreckage? Thankfully we were not camping under it when it collapsed!

  Customer response

  02/13/2023

  This has been resolved. We received a refund check in the mail.

  Thank you, 

  *****************************

• Initial Complaint

  01/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered a metal structure much like I had ordered before. I received a structure that was different in primary color and trim color. They also didn't put any of the structural braces in that the original cover had. When I contacted them, they acted as though it was my fault. Do not buy from this s*** hole company unless you want to be disappointed in the product. The workers are top notch. The company *****.

  Business response

  01/21/2023

  *******,

  According to our records we see that you purchased a building from us, a 12X21X6 with 1 panel and Quaker Gray for the roof color and the trim color. I apologize that you are unhappy with the colors you have chosen. One of the ways we also try to make sure everything is correct before we send out the building is by going over a scheduling checklist as well. At no point during scheduling did you notify WCMB that these were not the colors that you were requesting, even when the scheduler notified you of your color choices. We simply delivered what was on the order that you signed. 
  

  Customer response

  01/22/2023

   
  Complaint: 18711872
  
  I am rejecting this response because: When I first placed my order I asked you to duplicate the colors from my previous order. The only thing that was changed was the length of the building and the number of  additional panels. I thought duplicating the previously ordered colors would be fairly simple. Apparently I gave you too much credit. 
  Sincerely,
  
  *****************************

  Business response

  01/31/2023

  *******,
  When asked to duplicate the order we were happy to do so, when signing the order we always ask the customer to please review everything on the order for accuracy. Just as you asked to change the length of the building and made sure that we changed that, we would also ask that you review the entire order and confirm that what you told us for colors was correct as well. Again we are sorry you are not happy with the color options that you had chosen, but at no point during the three points of contact did you notify WCMB that the colors were not what you wanted. WCMB simply delivered what was on the contract and confirmed at scheduling.
  

• Initial Complaint

  11/21/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I reached out to a dealer to inquire into a metal building for my property. After some discussion back and forth, we came up with a plan and agreed for the representative (*****************- which isn't his real name) to come to my home and inspect my property. On October 31, 2021, *** (real name *********************) came to my home and wrote up a contract, which I signed and gave a deposit of $2,677.35. The check was cashed immediately. It took several months for the contract to reach West Coast Metal and once it did (on January 7, 2022), I was informed that the quote for engineering was wrong and the cost would be at least $5000 more than originally quoted. From the time I signed the contract on October 31, I had expressed my trepidation with the process because *** was impossible to contact and was not returning texts or calls. He had also promised to help me with permits and he was not responding to my questions, requests for info or even for updates on the process.I have records of all of my communication with ************** (or ******************). West Coast Metal informed me that I would be required to put 40% down to send the plans through engineering and could not help me determine which type of foundation would be best until I paid this money. At this point I was not going to give more money and decided to cancel the order. They told me there was no way they could help with a refund from the dealer. Of course, I have not been able to reach the dealer. The dealer is listed on the contract as *************** Trails. West Coast Metals actively recruits representatives on their websites, yet they do not support the customer.

  Business response

  11/23/2022

  Hello *****,
  We are sorry to hear about your poor experience with one of our dealers and will be following up with him. In the future it is always best to work directly with us that way we can get a full understanding of what you need.Regarding your order, I have done some digging and it looks like how *************** Trail had sent it over to us was for a quote, so we never actually received an order.Since WCMB has not collected any money from you we are unable to refund any amount.As a reminder this is stated in your contract that you signed  WCMB will NOT be responsible for any refunds of the purchasers deposit collected by the dealer. Again we are sorry for the inconvenience.

  Customer response

  12/16/2022

  These messages didn't get to me and this was closed.
  
  I can't figure out how to respond to the business. They are saying I just asked for a quote. No, I paid a deposit to get the order started. This is their sneaky way of absolving themselves from the dealer taking money. The dealer represents them and they should be responsible for his actions.
  
  How can I pursue this? The dealer doesn't have a business that I can find.
  
  Thanks for your assistance!
  
  *************************

  Customer response

  01/06/2023

  The only contact information I have is a FAKE NAME and a phone number. West Coast would not provide any additional information to help me find him. 

• Initial Complaint

  04/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a metal structure approximately 10 years ago to use as protection for our RV. The warranty is a ********************************************************** April, the structure failed and is ready to fall. The reason is that the steel base rusted causing most of the legs to tear off the steel base during a pretty normal wind event. This structure was installed by and purchased from West Coast Metal Buildings. It is anchored by 4 Mobile Home anchors and several smaller anchors. WCMB says we should have notified them before the damage got so bad, that they don't cover wind damage, and that we should have done maintenance on the structure. My argument is, there is a 20 year guarantee against rust. It should NOT have rusted. We did not notice the rust and definitely did not realize the weakened state of the structure. I don't know what maintenance should have been performed to prevent the rusting and they did not specify any maintenance instructions at the time of installation, nor have they provided any clue now as to how we failed to maintain the structure. In fact, one of the reasons we purchased a metal structure with a 20 year warranty was so we would have a maintenance free structure. Once the legs broke from the base, the structure is now ready to fall thus causing the metal roof to tear. They are wanting to call this wind damage. No it is not. It is caused from the structure failing FROM RUST!! They are trying any excuse possible to get out of complying with their warranty.

  Business response

  05/09/2022

  The customer reached out to us on April 22nd to see what we could do for the building that was installed in 2012 as it was falling over. We requested pictures of the building so we could review the situation.Upon review of the pictures, it was clear the building had significant rust and had also endured inclement weather.

  
  As previously stated to the customer rust of that degree does not occur over a short period of time. Had it been brought to our attention sooner there may have been the possibility of repairing the building prior to the degree of damage. The contract, clearly states maintenance and care are needed. 

  
  Removing surface rust improves the appearance, but more importantly, the integrity of the building.Rust, left unchecked, can lead to pitting and structural damage to products and components and can impact reliability. These are outdoor structures that endure all degrees of weather however no structure regardless of the material can last without continued maintenance and care. 

  Customer response

  05/09/2022

   
  Complaint: 17121632
  
  I am rejecting this response because:  The attached photo clearly shows that the rust occurred UNDER the legs, which is why the rust was not noticed earlier.  The bottom line is that the structure should not have rusted at all. The wind event was not abnormal for our area, and the structure had 4 ***** home anchors.  Had the structure not rusted, it would not have failed.  *********** has not specified what maintenance we could/should do or what we could've/should've done to prevent rust UNDER the legs.  The steel bottom that failed was never sitting in water,  nor was it overgrown with any foliage. I still need to know SPECIFICALLY what steps we need to take to prevent rust under the legs, as we have two other buildings on our property.  One of them is showing some rust around a couple of the legs.  The second building erected in 2017 is also under warranty.  Since the buildings have open sides, of course steel will be exposed to elements.  But this company installed the buildings and no change was made to the contract.
  
  Sincerely,
  
  ***************************

  Business response

  05/25/2022

  Unfortunately, The building in question had sustained inclement weather as shown in previous pictures that were sent to WCMB. As stated in the contract as well WCMB is not liable for any damages as a result if inclement weather.

  
  As previously stated to the customer rust of that degree does not occur over a short period of time. Had it been brought to our attention sooner there may have been the possibility of repairing the building prior to the degree of damage. The contract, clearly states maintenance and care are needed. 
  
  Removing surface rust improves the appearance, but more importantly, the integrity of the building. Rust, left unchecked, can lead to pitting and structural damage to products and components and can impact reliability. These are outdoor structures that endure all degrees of weather however no structure regardless of the material can last without continued maintenance and care. 

  Customer response

  05/31/2022

   
  Complaint: 17121632
  
  I am rejecting this response because: The building of course was in inclement weather, as it is not an enclosed building.  As the photos clearly depict, most of the rust was UNDER the legs.  Not only was it impossible to see the extent of any damage, but there would be absolutely no way we could treat or maintain the area under the legs.  Again, the contract clearly states the structure is warranted against rust for 20 years.  Therefore, it should not have rusted at all. Again, the rust was primarily UNDER the legs.  We have another of your buildings with a ************************************** 2017 and it is also showing some rust spots.  I'm guessing though that there is probably more rust under the legs that we cannot possibly treat.  Since you say that had we notified you sooner, you may have been able to  do something, I'm letting you know through this avenue that you need to do something to our structure that is still standing.  I'm suggesting as well, that specific maintenance steps be listed in your contract, especially as to how the customer can maintain an area that is not accessible.
  
  Sincerely,
  
  ***************************

  Business response

  06/10/2022

  To be clear, the warranty does not cover rust. The exact warranty is " Covers rust though of framing and roofing material assuming normal care and maintenance are performed." All outside structures, no matter the material they are composed of, are subjected to wear due to outside elements and therefore will require maintenance. No structure is maintenance-free if a long life span is wanted. 
  
  As the customer has stated numerous times, no maintenance was performed on these structures, so the warranty is voided. If the customer wishes to provide pictures of the 2nd structure,WCMB will review its condition. 

  Customer response

  06/16/2022

   
  Complaint: 17121632
  
  I am rejecting this response because: You state we did NO maintenance.  Not true.  We ensured the bottom bar was not sitting in water, nor was there grass or debris covering any part of the structure and ensured the anchors stayed in the ground and that the bolts were tight.  We could not see rust UNDER the legs.  I am attaching photos of our smaller structure which shows rust now.  Since you stated that if "You had been notified sooner maybe you could have done something", I am notifying you now, that while still standing, our smaller structure is beginning to show some pitting.  I am then requesting that we receive some monetary value or replacement of/for our failed structure and repair of our smaller structure.  Then I need SPECIFIC instruction as to what else we should have/could have done.  WD40?  Spray with Rustolelum? What, especially if the main rust is UNDER the legs.
  ,
  Sincerely,
  
  ***************************

  Business response

  06/27/2022

  We have determined that the rust could have been prevented with general maintenance. In terms of maintenance there is no set guide to how the building should be upkept just as how if you get a fence put up there is a general understanding that you must take care of it over the years. This is the same to be said with metal structures. Our warranty covers rust through and from the photos that we have been provided with, it is clear it was nothing more that surface rust that should have been addressed when the rust first started to show. Rust usually takes time to spread to the degree that we have seen in the photos and could have been prevented with removing the surface rust. In regards to the second building WCMB have received no photos at this time.

  Customer response

  06/29/2022

   
  Complaint: 17121632
  
  I am rejecting this response because: It makes NO sense that you, the manufacturer and installer, cannot or will not provide specific maintenance instruction.  Your example of maintaining a fence is a poor response.  We've always been informed by the manufacturer/installer as to what care if any would be needed on fences, roofs, etc.    I have have attached a photo of the smaller shed.  Please advise me what to do, or what you will do to preserve this building.
  
  Sincerely,
  
  ***************************

  Business response

  07/16/2022

  We are sorry you feel this way but as stated on your contract the warranty is only on "Rust Through". In regards to the second building in question WCMB still has not received photos of the building therefore we are unable to judge the state of the building.

  Customer response

  07/18/2022

   
  Complaint: 17121632
  
  I am rejecting this response because:  I still maintain that a 20 year no rust warranty, means there should be NO rust.  I have sent photos of the 2nd shed, but it looks like only the photos were actually sent.  The 2nd shed is still standing, but is rusting as well.  Please advise as to what your next steps will be.
  
  Sincerely,
  
  ***************************

  Business response

  07/27/2022

  As stated before West Coast Metal's warranty is only for rust through and it is clear that this is only surface rust. As to the Second building in reference we are still only receiving pictures of contracts and not actual building photos.

  Customer response

  08/03/2022

   
  Complaint: 17121632
  
  I am rejecting this response because: The original complaint shows a COMPLETE rust through of the steel bottom of the structure causing it to completely fail.  I sent pictures of the second structure via email to you since my follow-up hasn't accepted the new photos.  I have again attached one photo of the second building and will be happy to send photos of the second structure through another venue if need be.  If you give me another email address to send the photos to, please let me know and I will immediately send those to you.

  
  
  Sincerely,
  
  ***************************

  Customer response

  08/12/2022

  As requested, I am sending copies of the second rusting structure via this email, as Ive uploaded them several times to the complaint and they have not been received by West Coast Steel Buildings.  I did send copies via email to the company directly, but have received no comment or acknowledgment by them.  I am attaching three (3) photos.  I have continued to ask them specifically how to prevent or treat the rust that is UNDER the legs.  However, they have provided no instruction in regard to this.
  
  Thank you for all of your assistance.
  
  ***************************

  Business response

  08/24/2022

  ******,
  We have received the photos submitted through this complaint. After review of these photos, it appears again that this is nothing more than surface rust that is not under the leg yet but can be maintained before it spreads if maintenance and care is performed. As we do not offer specific instructions on upkeep of our buildings, we do ask that they be maintained to protect the longevity of them. With a simple ****** search I have found that there are many ways of preventing and removing surface rust and suggest maybe looking at them.After reviewing this building though, the management team is providing this option. As good will gesture we are willing to provide a full refund for the removal of the second structure. For us to proceed with this offer we will need to hear back no later than August 31st.

  Customer response

  08/31/2022

   
  Complaint: 17121632
  
  I am rejecting this response because: To clarify:  I am confused as to what your offer means.  Are you saying that you will refund the price of the 2nd building and will then also remove it?  IF that is what you are offering, we would accept this offer.

  
  
  Sincerely,
  
  ***************************

  Business response

  09/14/2022

  Yes this is correct, as a good will gesture WCMB is offering a refund for the 2nd (18X21) building along with us removing the structure from the property as you are not happy with the product. As to a date of removal we will have check when we will be in the area again as it is not a area we service often.

  Customer response

  09/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ordered a horse loafing shed through the local representative for the company on October 18, 2021, and was called regarding delivery in January. Because of 2 feet of snow and frozen ground, delivery was put off to April, 2022. Was also told by the company that it would be a custom design as they had not done one before.Shed is a 12' x 20', three-sided, roofed enclosure open on the 10'-high front, enclosed on sides and 8'-high back. Before January, I was called regarding the company's desire to add structural units to the front on the sides and top of the opening. I verbally okayed this change believing these new elements would be covered with metal matching the rest of the shed. I was not sent a sketch or adjusted price for these changes, nor was the salesperson, to my knowledge.Originally scheduled for April 5, the crew arranged to come April 7 because of being behind on another job. When they told me they were finished, I asked where the coverings were for the front and was told none had been included in the order.The vertical legs are unprotected from being bumped by horses, and the header is short 2' on each side and does not attach to anything but the rafters. The building is nice looking except for the front, which looks makeshift, is incomplete, and is unsafe for horses to enter. The salesperson and I will undertake to cover the front with another material, corrugated iron, so the horses will perceive that the wing walls are solid. When I called the company the day after the building was put up, I was informed that they could complete it for $360 in materials and $250 crew charge. So for $610 extra they could complete the building! When the sales manager was communicated with by the salesperson, she said the cost would be $500. The material to complete the building should have been a consistent amount and included in the order up front. Neither the salesperson nor I were informed of that amount.

  Business response

  04/29/2022

  On 10/21/21, WCMB received an order for ***** *** from the dealer ****** at Marlows Metal Buildings. This building is listed as follows; 12X20 Lean-too with 2 Ends, 1 Side, and a 16 Wide Bay Opening. The customer stated WCMB informed her "that it would be a custom design as they had not done one before."  This is inaccurate. ****** at ******** Metal Building has not sold a building of this type before.
  
  WCMB contacted ***** on March 30th for scheduling the installation of her building.
  During the scheduling process, our scheduler confirmed the order in detail, site preparation, and forms of payment which ***** ************************* day after the installation ***** called WCMB and wanted to know why there was no paneling on the side with the 16ft bay opening. We then explained to ***** that the way the order had been written it did not indicate paneling on the 20ft side. WCMB receives hundreds of orders a month. They are very in size and design. Unless a customer requests a sketch or provides a picture, we assume that every customer is aware of what they are purchasing.  WCMB then let ***** know that the total cost to come back out and install the paneling would total $670.00. ***** was not satisfied with this cost. ****** at ******* Metal Building then reached out on behalf of her customer so WCMB offered a lower the cost as a courtesy for $500.00. 
  
  The offer of $500.00 still stands if ***** is still interested. 

  Customer response

  04/29/2022

   
  Complaint: 17074297
  
  I am rejecting this response because:  I received a call, I believe, separate from the scheduling call from the business that the designer wanted to include more support for the front of the building, which I agreed to.  As you can see from the photo of the completed building, the header does not connect to side uprights, which would provide additional support, but is suspended from the rafters and perched upon two unsheathed verticals two feet from the building's front corners.  Those verticals, in order to truly have support, should have been tied (welded) into the corner uprights and covered with panels.  

  Unfortunately, I did not make a note of the date of that call and did not request a sketch, as I thought it was obvious that the naked uprights needed covering to appear solid.  So, three mistakes were made in the design, as I see it.  The header is not properly braced for support, nor are the two front uprights, and the whole is not covered for support and aesthetic reasons, as stated before.

  The $500 offer is blatantly an attempt to wring more money from the customer, and I'm outraged by this scam.
  
  Sincerely,
  
  ************** Ost

  Customer response

  05/02/2022

  Further Information for Case #********:
  As stated previously, I was contacted by a representative of WCMB regarding the company's desire to add structural units to the front of the loafing shed. I am not sure whether the salesperson was informed of this or not, so, of course, the existing order from October, 2021, was not altered.
  The mistakes in design have been previously presented. The day after installation, when I contacted the company regarding those mistakes, I was informed that materials to complete the job would be $360.00 and labor would be $250.00, for a total of $610.00.
  I expressed that this charge was excessive, as later price adjustments by the company will attest. I am willing to accept the materials charge of $250.00 offered by the company ($500.00 offered) as I have all necessary tools to install the pre-cut panels and trim myself and friends to help with the actual installation. In addition, the panels would be acceptable if of white metal to match the trim, or black, to match the existing building sides. I know that the salesperson has offered to deliver these panels and trim to my home if they can be piggybacked upon the order for *******************************, who lives in her neighborhood.
  This is a good-faith offer since I am able to procure a suitable alternative for far less money.
  

  
  

  Business response

  05/10/2022

  Again WCMB called to schedule with ****** During the scheduling process, site preparation, forms of payment, and the order were discussed, and at no point did the customer request a sketch. WCMB designs and installs buildings in all shapes and sizes. Therefore, unless the customer expresses concerns or requests more information, we assume they are aware of what they are purchasing. 
  
  It appears the real miscommunication was between the customer and her Dealer at ******** *******************************************. 
  
  WCMB has already offered to reduce the cost as a courtesy. If the customer believes she can find a cheaper and better option elsewhere, we encourage her to proceed with it.Unfortunately, WCMB can not offer to lower the cost anymore.
  
  We genuinely are disappointed that the customer feels that we are attempting to scam her, but this is the cost we would offer any other customer as WCMB did deliver what was ordered. 
  
  Regarding "piggyback" on another customer's order was not suggested by WCMB.****** must have offered this. As explained to ******, we can not promise that additional material can fit on an already scheduled truck as they have a maximum weight capacity. This would need to be verified by the foremen to see if space is available as the material because it is not precut. However,regardless if that truck had available space, it has already loaded and left the facility. 

• Initial Complaint

  01/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a repeating problem with this business. They sell a structure to a citizen, and install the structure. They do not obtain land use approval or structural building permits before doing so. They are a licensed contractor, they should know the laws. They claim it's the responsibility of the property owner to obtain the permit, but they will not give them the plans they need to get that permit unless they pay an additional $400+ dollars. The permit should be in place BEFORE the structure is installed, per ****** Building Code laws. In addition, if the consumer will not "pay up" for "engineering", then they sell them (and install) a building that does not meet the minimum snow load requirements for the ***************, let alone for a specific location. This has happened multiple times in my jurisdiction, (I'm the Building Official) and I have been unable to make this stop happening. It's not honest or fair to the consumer as they have a building that won't hold the snow load, and unless they pay up to have them come fix it, they won't do that either. I believe that either their CCB license should be revoked, and local licensed contractors will have to be hired for the installation, or they should be made to alter their business model to protect these consumers. As a side note, many metal buildings are in fact sold to the elderly that have no means to install the structures themselves. Thank you

  Business response

  01/29/2022

  West Coast Metal Buildings works with customers all over the Pacific NW but will do an investigation into this customer's account and request the necessary information from the customer directly. 
  
  Also, ********************** has brought up permitting process to the attention of all staff members to prevent this from happening again in the future.
  
  In regards to selling to the elderly community; West Coast Metal Buildings does not seek out any specific demographic of consumers and informs all customers equally of things they should know before purchasing a building and at scheduling. If any consumers (elderly included) choose to place an order for pickup to install themselves we make it very clear that all Pickup orders are not kits and are loose material where cutting and adjustment will be needed.
  
  We sincerely apologize if we have caused you any inconvenience. 

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