Customer ReviewsforWest Coast Metal Buildings Inc

I work for a county building division in ******. West Coast Metal Buildings misleads customers about the overall cost for their metal structures which require a building permit (see State ***********************, ORSC or OSSC, for what type of buildings would be exempt from a building permit: https://www.******.gov/bcd/codes-stand/Pages/adopted-codes.aspx ). When you are required to obtain a building permit for these "pre-engineered, fabricated metal structures", you must submit plans and the engineering for the pre-fabricated structure. West Coast charges an insane amount of additional money just for the plans/engineering (one customer was quoted $2,000 for plans/engineering for his 12x30 standard open wall carport!!). The building code does not have a prescriptive engineering path for a company's "prefab, engineered buildings"--this is the whole point of the prefabrication of the structures they build: it's their engineering and it should be included with your purchase of pre-fab metal buildings. It shouldn't be an extra cost or they need to be transparent about what they are charging. Sadly, West Coast is not the only price ****** when it comes to withholding the prefab engineering from the cost of their structures - most of these companies do this. They like to blame the permitting requirement for plans/engineering on local government and that's really dismissing accountability. Please don't skip obtaining a building permit, if required, because it will be discovered/a complaint will come to the local jurisdiction and then it becomes a messy, costly code enforcement case. Be smart and inquire if engineering is included (and if a permit is required) before you buy one of these.

I WOULD HIGHLY RECOMMEND AND USE WEST COAST METAL BUILDINGS AGAIN.From working with my dealer, ****, to receiving a quote from ********** in the office - to watching my GORGEOUS and FUNCTIONAL custom 27' x 20' lean-to building being erected by Pio and Eligh and crew - I am absolutely thrilled with the can-do service and attention to detail I received.I have read many of the negative reviews and I was concerned, but I saw none of the problems others experienced. Did I have a few screws and small pieces of tin laying around after completion? Of course, I did. So I picked them up JUST like I would have if I had built it myself. In fact, the crew did do a great job of picking up, but hey. It was getting dark.My slab was not square - they worked with it and it's my job to add a little concrete now - but the fact remains that they explained the issue and they worked with me. I had a pool fence and container a little closer than optimal - and again they WORKED WITH ME.One thing I have learned over many years of servicing customers and being served is that kindness and a cheerful attitude are contagious. I am super proud of my new building and I would caution negative review readers against believing everything they read. These guys do ******* buildings a week and we all know most people only post negative reviews. I wish more satisfied customers would post positive one's, because West Coast Metal Buildings does fantastic work and makes a good product.Thank you.

**************** is horrible. They never have done their job. Once they sell a building, they are done with the customer. These managers should quit making apologies and retrain the customer service ***** Looks like a bunch of family members hired on that are not even trying to help customer follow up . Once they sell a building you get the run around treatment. I went there in person, laid out my my needs and heard back nothing. I bought 2 buildings from them,I wish I would have supported a local bussiness that appreciates the customer at least enough to call them back. Obviously the money is in the building package because thats where the service stops.