Customer ReviewsforBonaventure Senior Living

Do not let your elderly folks live here, they neglect their health and safety needs, they treat there employees like c*** and they are extremely racist and discriminate against any one who disagrees with what they are doing! The ** is terrible at her job and threatens everyone who is working there. Half the staff is gone and they just need to be shut down.

**********, ** Spring Creek Assisted Living Facility My mom has been living at Spring Creek in the assisted living side for nearly 2 years now. There are MANY issues with this facility stemming from the previous director and although they have hired a new one- there remains a multitude of factors that have not been addressed.1. Security - The homeless population that lives nearby have been stealing from residents patios on the first floor. - Residents have voiced their concerns, were promised a security guard and cameras and instead the company only has the ********** PD drive by 2 times a night. It has not stopped the problem. - Residents walk their dogs late at night and are scared for their safety.- Residents walk to the grocery store and are told to "walk with a ****** for their safety.2. Unsafe/Unfair Practices - HIPPA is not followed! Often residents are treated in the dining room for all to see. Blood pressure taken, meds given, health care problems discussed for all to see.- Head nurse, ****, ignores concerns that are brought up, does not remember which patients need what meds. My mom's meds have been incorrectly ordered multiple times and is charged.-Food is not prepared safely. Residents that require a Mechanically Soft diet receive food that has been mixed in a blender.-Food is of poor quality. - Independent Living residents are served first and oftentimes the staff does not refill items so they are limited in choices of things to eat.3.Cleaning Staff - There are only one or two housekeepers for the entire facility. My mom's apartment has not been cleaned for 4 weeks but she is STILL CHARGED the full rate for rent.4.Family Concerns - Since Feb.2023, my mom has been cleared to move into Independent Living. She has paid full two months and the lowest price of $600+ even though needs and receives of ZERO Assisted Living services. We were told she would be on the list to move in Feb. It is July and we were just asked to sign the paperwork.

If I could give them a zero star ratting I would

whom it may concern: My name is ******* Neighbours. I worked from 6/23/22-6/26/22. As a housekeeper/personal care worker in the *********** unit. While I was training, I noticed several unsafe practices. Wheelchairs are not being locked prior to patient transfers, patients are not allowed to lock their bedroom doors, they're not allowed to be in their rooms during the day, they must stay up all day in the commons areas. in the 4 days I was employed, not a single patient was bathed, several patients have skin breakdown. Every meal we served was cold, and not correctly portioned. Several patients rooms are dirty for days at a time. Two patients have cats in their rooms, however are unable to properly care for them. The cats care becomes staff responsibility. There was not one single activity done with patients. All patients sit in chairs in the commons areas between meals. Patients belongings are not properly labeled, so patients wear whatever they can find to put on. Not once did staff chart on falls, incidents, fluid intake/output, behaviors, etc. If patients refuse meals, they are nit offered alternatives. Meals fir breakfast are the exact same food every single day. Laundry in patient rooms is piled high. Washers and dryers do not fully work correctly, if at all. I have been a care provider for 22 yrs now, and I'm disgusted with the neglect, and disregard for human life in this facility. Every door in the ****** care unit is extremely heavy, slams shut too fast, too heavy for patients to open themselves. Floors are not being swept mopped or vacuumed daily. Understaffed medical facilities are dangerous, and that's what this is,. Underpaid, undertrained employees and supervisors. Proper cleaning supplies don't exist in this facility on this unit. If you could please take what I've reported into consideration before the staff and or patients get hurt from unsafe living environment and negligence.