ComplaintsforJake The Tree Guy LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
It started at an estate sale we had. I witnessed this man's wife stealing from the sale. I didn't say anything because I did not want to cause issues at our sale with family. I found out later that my husband spoke with him and got his card. Jake said we had a few trees in the back yard that needed to come down. My husband ended up making a deal with him and gave a $1000 deposit it start the job. Long story short we waited weeks for the job to get done and it never did after asking over and over. Jake kept putting it off. My husband gave another $1000 to try and pay him off, even though he did not need to since the job was not yet complete. Once I found out who he was and that he was the thief from the sale, I was skeptical. Sure enough, that same day, Jake said he can't get the job done unless we gave him $1500 so he could rent a machine. None of that was in the contract and if he was really a professional he would've stated that in the beginning. We had to put an end to it and then later researched his business to find he is a scammer and has done this to several people. He has 4 yelp reviews and several comments on Facebook stating his scams and similar situations. We also have texts backing up our claims. He claimed he was licensed and bonded. He made threats to put a lien on the property if we did not pay him more money.Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 27, **** came to my door offering tree services. I asked him to give me an estimate to prune 2 trees. His estimate was $425. I agreed. His wife told me they had a contract and required a deposit since so many people cancel at the last minute, I gave him a check for $225. They said if he canceled the deposit would be refunded, but if I canceled it would not be refunded. I had no intention on canceling. He was scheduled to do the work the next day at 10:00am. By 11:30 am he was not there. I called him and he "forgot", said he'd be at my place within the hour. By 1:00 still nothing. I called and he said his girlfriend had their only vehicle and when she got home, he'd be on his way. He advertises that he will haul off the debris, but they own an SUV, should have been my first red flag. By 6:30pm still no show. I text him that I wanted my deposit back since he failed to show up for the job. After much back and forth between him and his girlfriend, I have not got my money nor has the work been completed. I am filing complaints anywhere and everywhere because he's obviously done this before. TO ALL - NEVER give a deposit!!!Initial Complaint
01/04/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On November 28,2023, **** and I met up on our property to discuss the work that was needed to be done. We went over the details on the start date of November 29,2023 & and end date of December 06,2023 with a deposit of half which was $900. A contract was signed, and money was given. He was supposed to start on November 29,2023 at 9am, I didn't get any sort of communication from him that he wasn't showing up the following day. It first started off that his vehicle that he uses was out of commission and that he was waiting on parts, then the weather. At this time, I still had no direct contact. I didn't even get a copy of the contract, As the days went, and our contract date ended with no work even being started or the contact date being extended. We went 2 weeks without hearing from him when he will stop in and start, finally i got fed up and texted him that i was frustrated with his business and asked for a refund back from the deposit that we gave him, he has yet to message me back since I texted him. I just want my money back!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.