Business ProfileforSharper Service Solutions

On 7/15/2023, we purchased a GE Top Load 4.5 CuFt Washer and 7.2 CuFt Dryer from ****** for $1,304.39 for our new house. I arrived after the 15th. From the start we had issues with the washer making a terrible noise and the dryer not heating well. We split time between ** and AZ. We had a technician come out in an attempt to fix the units. Sharper Service Solutions ************************************************************************** ************** GE's technical service came out and determined the units between the two required seven plus parts. The washer needed a new transmission and the dryer was all screwed up and damaged inside. The parts were delayed and came the day before we had flights back to **. It was agreed they would repair the units upon our return. On 6/4/2024, the technician came back out and spent hours on the units. He said they were repaired. The technician had other jobs and failed to allow the washer to run a cycle to show it would not spin. We attempted to use the washer and it will not spin, just fills with water. The washer had actually worked before the technician touched it. Today, the same technician ******************************* came back out. He advised the unit needs more parts a motor and a control panel. He admitted he may have messed something up when he was here two days ago. I got on the phone with the owner of the company, ***********************, and discussed my displeasure with GE and his company technician. He advised I can just have my technician leave. His company is the contracted representative for GE in the area. His technician with only three years on the job appears not to know what he is doing or at a bare minimum has limited experience. At one point during the conversation with the technician he stated if he didn't want the units to work he could just cut the wiring. The technician agreed to order the required parts and get it fixed. This business has a 1 out of 5 star rating on BBB and is not BBB Accredited. They are in the mid 3's out of five on others.